Professional Summary
Professional Overview
Susan Fiore is an experienced Sales Coordinator Supervisor with a strong background in the media and advertising industry. She specializes in coordinating sales operations, driving revenue growth, and ensuring seamless customer experiences.
Experience Summary
Current Role
As the Sales Coordinator Supervisor at Emerging Networks, LLC, Susan is responsible for overseeing a team of sales coordinators and managing all aspects of the sales process. She ensures accurate order entry, effective client communication, and efficient order fulfillment. Under her leadership, the sales coordination team has achieved a 95% customer satisfaction rating, contributing to the company's overall success.
Career Progression
Prior to her current role, Susan held various positions at leading media organizations, including Katz Media Group and NBCUniversal. As a Sales Planner at Katz Media Group, she developed strategic media plans, negotiated advertising contracts, and optimized campaign performance, driving a 12% increase in client retention. Earlier in her career, she gained valuable experience in liability and ad sales operations at CNBC and MSNBC, as well as in traffic and local ad sales at Staten Island Cable.
Academic Background
Susan holds a Bachelor's degree in Communications from the University of New Jersey, where she graduated with Honors.
Areas of Expertise
- Sales coordination and team management
- Media planning and advertising operations
- Client relationship management
- Data analysis and performance optimization
- Process improvement and workflow optimization
Professional Impact
Throughout her career, Susan has demonstrated a strong commitment to delivering exceptional customer service and contributing to the success of her employers. She has led cross-functional initiatives to streamline sales processes, resulting in a 20% reduction in order processing time. Additionally, she has actively participated in industry events and conferences, sharing her expertise and best practices with peers.
Conclusion
With over 15 years of experience in the media and advertising industry, Susan Fiore has developed a unique blend of sales coordination, operational expertise, and customer-centric leadership. Her proven track record of driving revenue growth, improving operational efficiency, and fostering strong client relationships positions her as a valuable asset to any organization seeking to optimize its sales and customer support functions.
