Susan Liu
Chief Operating Officer
Professional Overview
Susan Liu is an accomplished senior executive with extensive experience in driving operational excellence, scaling high-growth organizations, and delivering measurable business impact. As the Chief Operating Officer at Parallel, she oversees the company's day-to-day operations, spearheads strategic initiatives, and plays a crucial role in shaping the organization's growth trajectory.
Experience Summary
Current Role
As the Chief Operating Officer at Parallel, Susan is responsible for managing the company's overall operations, including resource allocation, process optimization, and the implementation of best-in-class practices. She collaborates closely with the executive team to align organizational objectives, streamline workflows, and ensure the efficient delivery of Parallel's innovative solutions to its clients.
Prior to her current role, Susan served as the Head of Growth and Growth Ops, as well as a Board Director at Northspyre, where she was instrumental in driving the company's expansion and overseeing strategic growth initiatives.
Career Progression
Susan's diverse professional background includes roles at Cerebral Care, Boston Consulting Group (BCG), Satya Capital, Rising Academy Network, and the Clinton Health Access Initiative. She has honed her expertise in clinical operations, strategy, and market access, contributing to the success of both established organizations and high-growth startups.
At Cerebral Care, Susan served as the Vice President of Clinical Operations, leading the teams responsible for clinical support, customer care, and the execution of the company's operational plans. Her ability to optimize processes and enhance efficiencies was instrumental in Cerebral Care's growth and client satisfaction.
Earlier in her career, Susan gained valuable experience as a Project Leader at BCG, where she leveraged her strategic and analytical skills to devise innovative solutions for clients. She also held roles in emerging markets private equity, scale-up strategy, and global health financing, further broadening her cross-functional expertise.
Academic Background
Susan holds a Bachelor's degree in Economics from Harvard University, where she graduated with honors. Her academic achievements and multidisciplinary educational background have equipped her with a strong foundation for her distinguished career in business and operations management.
Areas of Expertise
- Operational excellence and process optimization
- Strategic planning and execution
- Growth strategy and expansion management
- Clinical operations and customer experience
- Private equity and emerging markets
- Cross-functional leadership and team management
Professional Impact
Throughout her career, Susan has consistently demonstrated her ability to drive transformative change and deliver measurable business results. Her contributions have been instrumental in scaling high-growth organizations, optimizing operational efficiency, and enhancing client satisfaction.
At Parallel, Susan's strategic vision and operational acumen have been pivotal in aligning the company's resources, streamlining workflows, and positioning it for continued success. Her industry expertise and collaborative approach have earned her the respect of her peers and the trust of her stakeholders.
Conclusion
With her extensive experience, proven track record of success, and unwavering commitment to excellence, Susan Liu is poised to make a significant impact as the Chief Operating Officer at Parallel. Her strategic insights, operational expertise, and collaborative leadership style position her as a valuable asset in shaping the company's future and driving its continued growth and innovation.
