Susan Lopez

Sales Operations - Program Manager

Professional Overview
Susan Lopez is an experienced Sales Operations - Program Manager with a proven track record of driving operational excellence and enhancing sales productivity. With over 15 years of industry expertise, she specializes in program management, sales administration, and human resource management, serving clients across diverse sectors.

Experience Summary

Current Role
As the Sales Operations - Program Manager at Rand Worldwide, Susan is responsible for overseeing the company's sales operations processes, optimizing workflow efficiencies, and supporting the sales team to achieve their targets. She excels at developing and implementing strategic initiatives that streamline operations, improve data accuracy, and enhance the overall customer experience.

Career Progression
Prior to her current role, Susan held positions as a Sales Operations-Sales Administrator at Avatech Solutions and a Resort Development & HR Manager - Recruiting at Marriott Vacation Club. Her diverse experience has equipped her with a deep understanding of the sales lifecycle, customer relationship management, and cross-functional collaboration.

Academic Background
Susan holds a Bachelor's degree in Business Administration from the University of Florida, where she graduated with honors. Her academic achievements and specialized coursework in operations management, sales strategy, and human resources have provided a strong foundation for her professional success.

Areas of Expertise

• Sales operations management

• Program and project management

• Workflow optimization and process improvement

• Customer relationship management

• Data analysis and reporting

• Human resource management, including recruiting and training

Professional Impact
Throughout her career, Susan has led numerous initiatives that have resulted in significant operational improvements and increased sales productivity. In her previous role at Avatech Solutions, she spearheaded a comprehensive sales data tracking system that enabled the sales team to make more informed decisions, leading to a 15% increase in revenue over a two-year period.

Conclusion
With her extensive experience, exceptional leadership skills, and a relentless focus on driving operational excellence, Susan is poised to continue making a lasting impact in the sales and operations domain. She is dedicated to leveraging her expertise to support her team, enhance client satisfaction, and contribute to the overall success of Rand Worldwide.