Professional Summary
Professional Overview
Susan Majoy is a dedicated Patient Financial Service Representative with a strong background in healthcare administration and customer service. With over 15 years of industry experience, she specializes in managing patient financial activities and ensuring a seamless financial experience for Firelands Health's diverse patient population.
Experience Summary
Current Role
As a Patient Financial Service Representative at Firelands Health, Susan is responsible for processing patient registrations, verifying insurance coverage, and facilitating billing and payment processes. She serves as a key liaison between patients and the finance department, providing exceptional customer service and guiding individuals through the complex healthcare payment system. Through her meticulous attention to detail and problem-solving abilities, Susan has consistently maintained high levels of patient satisfaction and contributed to the overall financial well-being of the organization.
Career Progression
Prior to her current role, Susan held the position of Senior Admissions Representative at Ohio Business College for 18 years. In this role, she was instrumental in recruiting and onboarding new students, managing the admissions process, and ensuring a positive enrollment experience. Her exceptional communication skills and dedication to student success were instrumental in driving the college's enrollment growth during her tenure.
Academic Background
Susan holds a Bachelor's degree in Business Administration from Ohio State University, where she graduated with honors. Her academic achievements and diverse coursework have provided a strong foundation for her career in the healthcare industry.
Areas of Expertise
- Patient financial services and billing
- Insurance verification and claims processing
- Customer service and client relationship management
- Healthcare administration and operations
- Data entry and record-keeping
- Problem-solving and decision-making
Professional Impact
Throughout her career, Susan has demonstrated a commitment to excellence and a passion for delivering exceptional service to her patients and colleagues. Her proactive approach, attention to detail, and ability to navigate complex healthcare systems have earned her the respect of her peers and the trust of the patients she serves. As a valuable member of the Firelands Health team, Susan continues to contribute to the organization's success and make a positive impact on the local community.
Conclusion
With her extensive experience, strong technical skills, and unwavering dedication to patient care, Susan Majoy is a valuable asset to Firelands Health. As she continues to excel in her role as a Patient Financial Service Representative, she is poised to further enhance the financial well-being of the organization and positively impact the lives of the patients she serves.
