Susan May

Director Patient Financial Services | San Diego, California

Professional Overview

Susan May is an accomplished healthcare finance professional serving as the Director of Patient Financial Services at Rady Children's Hospital in San Diego, California. With a strong background in patient billing, revenue cycle management, and financial operations, she leverages her expertise to drive financial performance and enhance the patient experience.

Experience Summary

Current Role

As the Director of Patient Financial Services at Rady Children's Hospital, Susan oversees all aspects of the hospital's patient billing and revenue cycle operations. In this role, she is responsible for managing a team of 45 professionals, implementing process improvements, and ensuring compliance with industry regulations. Under her leadership, the department has achieved a 98% first-pass resolution rate for patient claims, reducing billing errors and accelerating revenue collection.

Career Progression

Prior to her current position, Susan served as the Revenue Cycle Manager at Sharp HealthCare, where she led a team of 25 specialists in optimizing the revenue cycle and enhancing patient financial services. In this role, she spearheaded the implementation of a new patient billing system, resulting in a 20% improvement in patient satisfaction scores and a 15% increase in cash collections.

Earlier in her career, Susan held various positions in patient financial services at Scripps Health, contributing to the organization's revenue cycle optimization and financial performance.

Academic Background

Susan holds a Bachelor of Science in Accounting from the University of California, San Diego, and is a Certified Healthcare Financial Professional (CHFP) through the Healthcare Financial Management Association (HFMA).

Areas of Expertise

• Patient Billing and Revenue Cycle Management

• Financial Operations and Process Improvement

• Healthcare Compliance and Regulatory Oversight

• Team Leadership and Organizational Development

• Data Analysis and Performance Reporting

Professional Impact

Throughout her career, Susan has demonstrated a proven track record of driving financial performance and improving the patient experience. Her strategic initiatives have consistently resulted in increased cash collections, reduced billing errors, and enhanced patient satisfaction. As a respected leader in the healthcare finance community, Susan actively participates in industry associations and contributes to the development of best practices.

Conclusion

With over 15 years of experience in the healthcare industry, Susan May is a seasoned professional who excels at aligning patient financial services with organizational goals. Her blend of technical expertise, operational leadership, and strategic vision positions her as a valuable asset to Rady Children's Hospital and the broader healthcare community.