Professional Summary

Professional Overview

Susan O'Neal is an accomplished Sales Operations Director with extensive experience in the retail and e-commerce industries. She specializes in driving sales efficiency, optimizing operational processes, and leading high-performing teams to achieve organizational goals.

Experience Summary

Current Role

As the Director of Sales Operations at HAIRUWEAR, Susan is responsible for overseeing all aspects of the company's sales operations, including forecasting, inventory management, order fulfillment, and customer service. She has been instrumental in streamlining sales processes, implementing data-driven decision-making, and fostering a culture of continuous improvement within the organization. Under her leadership, the sales operations team has consistently exceeded targeted performance metrics, contributing to the company's overall growth and profitability.

Career Progression

Prior to her current role, Susan held various leadership positions within the retail and e-commerce sectors. As the Facilitation Manager at Hairuwear.com, she was responsible for managing the company's product development and launch processes, ensuring timely and efficient delivery of new product lines. Her previous experience as a Product Manager at SkillPath and an Area Sales Manager at The Jones Store Company provided her with a well-rounded understanding of sales operations, supply chain management, and customer relationship building.

Academic Background

Susan holds a Bachelor's degree in Computer Information Systems from Ottawa University, where she graduated with distinction. Her technical expertise and analytical skills have been instrumental in driving data-driven decision-making and leveraging technology to enhance sales operations.

Areas of Expertise

• Sales operations management

• Inventory optimization and forecasting

• Process improvement and workflow streamlining

• Data analysis and reporting

• Team leadership and talent development

• Customer experience enhancement

Professional Impact

During her tenure as the Director of Sales Operations at HAIRUWEAR, Susan has spearheaded several key initiatives that have significantly impacted the company's performance. She led the implementation of a new order management system, which resulted in a 25% reduction in order processing time and a 15% improvement in customer satisfaction. Additionally, she developed and implemented a comprehensive sales forecasting model that has enabled the company to optimize inventory levels, leading to a 12% reduction in excess stock and a 9% increase in inventory turns.

Conclusion

With her proven track record of success in sales operations and her ability to drive organizational transformation, Susan O'Neal is a valuable asset to HAIRUWEAR. She is committed to continuous improvement and innovation, and is well-positioned to contribute to the company's long-term growth and success.