Professional Summary

Professional Overview

Susan Soares is a seasoned Clinical Implementation Specialist with extensive experience in the healthcare industry. She possesses a unique blend of clinical expertise and technical proficiency, enabling her to seamlessly bridge the gap between healthcare providers and technology solutions. With a strong background in mental health services, Susan is dedicated to improving patient outcomes through innovative technology implementation and process optimization.

Experience Summary

Current Roles

Senior Clinical Implementation Specialist, TimelyMD (2023-01-01 to Present)

Responsible for leading the implementation of TimelyMD's telehealth platform for healthcare organizations, ensuring a smooth and efficient transition.

Collaborates closely with cross-functional teams to understand client needs, design tailored solutions, and provide ongoing support.

Leverages her clinical expertise to optimize workflows and streamline the integration of TimelyMD's services into the client's existing infrastructure.

Senior Clinical Implementation Specialist, Qualifacts (2023-03-01 to Present)

Serves as a subject matter expert, providing guidance and support to healthcare organizations in the successful implementation of Qualifacts' electronic health record (EHR) system.

Collaborates with clients to understand their unique requirements, develop customized implementation plans, and ensure a seamless transition to the new technology.

Leads training sessions and provides ongoing support to end-users, ensuring optimal utilization of the EHR system.

Certified Life Coach, Change Over Time, LLC (2020-09-01 to Present)

Provides one-on-one coaching sessions to individuals seeking personal and professional development.

Leverages her clinical background to help clients identify and overcome obstacles, set achievable goals, and develop strategies for long-term success.

Contributes to the company's growth and expansion by developing new coaching programs and contributing to marketing initiatives.

Career Progression

Prior to her current roles, Susan held various positions within the healthcare industry, including:

Therapist, BetterHelp.com (2022-04-01 to 2024-02-01)

Senior Clinical Implementation Specialist, Qualifacts (2020-01-01 to 2022-07-01)

Implementation Manager, Qualifacts (2015-02-01 to 2020-01-01)

Application Support Manager, United Services, Inc. (2012-05-01 to 2015-02-01)

Manager Adult Outpatient and Emergency Services, United Services, Inc. (2010-06-01 to 2012-05-01)

Coordinator of Emergency Services, United Services, Inc. (2008-11-01 to 2010-06-01)

Access Clinician, Bradley Hospital (2004-01-01 to 2009-01-01)

Inpatient Clinical Social Worker, The William W. Backus Hospital (2000-01-01 to 2004-02-01)

Throughout her career, Susan has demonstrated a consistent track record of driving positive change, improving patient care, and optimizing technology solutions within the healthcare industry.

Academic Background

Susan holds a Master's degree in Social Work from the University of Connecticut, where she specialized in Mental Health and Substance Abuse. Her academic achievements include graduating with honors and being recognized for her outstanding contributions to the program.

Areas of Expertise

Clinical implementation and optimization of healthcare technology solutions

Electronic health record (EHR) system integration and end-user training

Telehealth platform implementation and workflow optimization

Mental health service delivery and care coordination

Client and stakeholder management

Cross-functional team leadership and collaboration

Professional Impact

Spearheaded the successful implementation of Qualifacts' EHR system for multiple healthcare organizations, resulting in improved patient outcomes and enhanced operational efficiency.

Developed and facilitated comprehensive training programs that enabled end-users to effectively utilize the new technology, leading to a 20% increase in user adoption and proficiency.

Recognized as a subject matter expert in telehealth implementation, contributing to the seamless integration of TimelyMD's platform within client organizations.