Professional Summary
Professional Overview
Susan Spikes is an accomplished Human Resources executive with over a decade of experience driving strategic talent management and organizational development initiatives. As the Vice President of Human Resources at Quality Branded, she leverages her expertise in the hospitality industry to optimize workforce productivity, employee engagement, and compliance.
Current Role
In her current role as Vice President of Human Resources at Quality Branded, Susan is responsible for leading the HR function across the organization's diverse portfolio of hospitality brands. She oversees all aspects of talent acquisition, performance management, compensation and benefits, and employee relations. Under her leadership, Susan has implemented innovative HR programs that have contributed to a 25% reduction in employee turnover and a 15% increase in employee satisfaction scores.
Career Progression
Prior to her current role, Susan served as the Senior Director of Human Resources at Quality Branded, where she played a pivotal role in integrating the HR operations of several acquired companies. She has also held various HR leadership positions within the hospitality industry, including Executive Vice President of Operations and VP of HR and Recruiting at Hill Country Hospitality, as well as Director of Human Resources at 'wichcraft and Keith McNally's Restaurant Group.
Academic Background
Susan holds a Bachelor of Science in Business Administration from the University of Texas at Austin, with a concentration in Human Resource Management. She is a certified Senior Professional in Human Resources (SPHR) and has completed advanced training in organizational design, talent management, and workplace compliance.
Areas of Expertise
- Strategic HR leadership and operations management
- Talent acquisition, development, and retention
- Employee relations and compliance
- Organizational change management
- Hospitality industry expertise
Professional Impact
Throughout her career, Susan has demonstrated a track record of driving operational excellence and fostering positive organizational cultures. She has led the implementation of HR initiatives that have resulted in improved employee productivity, reduced costs, and enhanced talent pipelines. Susan's contributions have been recognized through various industry awards, including the SHRM New York Chapter's HR Professional of the Year Award in 2020.
Conclusion
With her extensive experience, industry knowledge, and strategic HR expertise, Susan Spikes is poised to continue making significant contributions to the success of Quality Branded and the broader hospitality industry. Her commitment to developing high-performing teams and fostering positive workplace environments positions her as a valuable asset to any organization.
