Susana Santana

Deputy Executive Director, Operations | Los Angeles, CA

Professional Overview

Susana Santana is an accomplished operations executive with over 15 years of experience driving organizational efficiency and optimizing processes in the non-profit sector. As the Deputy Executive Director of Operations at St. Vincent de Paul of Los Angeles, she oversees the day-to-day operations, financial management, and strategic planning for the organization.

Experience Summary

Current Role

As the Deputy Executive Director of Operations at St. Vincent de Paul of Los Angeles, Susana is responsible for managing the organization's $25 million annual budget, directing a team of 50 staff members, and leading cross-functional initiatives to improve service delivery and operational performance. Under her leadership, St. Vincent de Paul has streamlined its logistics, implemented data-driven decision-making, and expanded its community outreach programs, resulting in a 20% increase in client services over the past 3 years.

Career Progression

Prior to her current role, Susana served as the Associate Executive Director at St. Vincent de Paul, where she spearheaded the implementation of a new enterprise resource planning (ERP) system and successfully led the organization's transition to a more efficient and transparent financial management framework. Earlier in her career, Susana held the position of Assistant Manager in the Post Production department at the University of Southern California's School of Cinematic Arts, where she honed her project management and process improvement skills.

Academic Background

Susana holds a Bachelor's degree in Business Administration from the University of Southern California and a Master's degree in Public Administration from UCLA. She also completed her Associate's degree in General Studies from Pasadena City College. Her academic achievements reflect her commitment to continuous learning and professional development.

Areas of Expertise

• Non-profit operations management

• Financial planning and budgeting

• Process optimization and system implementation

• Stakeholder engagement and cross-functional collaboration

• Strategic planning and organizational development

Professional Impact

Susana's leadership and expertise have been instrumental in enhancing the operational efficiency and financial sustainability of St. Vincent de Paul of Los Angeles. She has played a pivotal role in securing several major grants and partnerships, enabling the organization to expand its reach and serve a growing number of individuals and families in need. Susana's commitment to innovation and her ability to drive positive change have earned her recognition as a respected leader in the non-profit community.

Conclusion

With her extensive experience, strategic mindset, and passion for making a difference, Susana Santana is poised to continue making a significant impact in her role as the Deputy Executive Director of Operations at St. Vincent de Paul of Los Angeles. Her demonstrated track record of success, coupled with her strong leadership skills and deep understanding of the non-profit landscape, make her a valuable asset to the organization and the communities it serves.