Professional Overview

Sushma Raghuveer is a seasoned Operations Manager with over two decades of experience in the banking industry, currently based in Hyderabad, India. Her expertise spans operations management, customer service, and learning and development, with a strong focus on the financial services sector.

Experience Summary

Current Role

Sushma Raghuveer is currently an Operations Manager at ICICI Bank Ltd, a position she has held since 2012. Her key responsibilities include managing day-to-day operations, leading cross-functional teams, and driving process improvements. Notable achievements in this role include contributing to the bank's operational efficiency and customer satisfaction initiatives.

Career Progression

Sushma Raghuveer's career at ICICI Bank Ltd began in 2002 as a Customer Service Officer. She progressed through various roles, including Service Quality Specialist, Customer Service Manager, Team Lead, Asst. Manager - Learning and Development, and Unit Manager - E-service and Correspondence. Her career trajectory demonstrates consistent growth and a deepening understanding of the banking industry.

Academic Background

Sushma Raghuveer holds an MBA in Marketing/Marketing Management from the Institute For Technology and Management (2006-2008) and a Bachelor of Science degree in Chemistry from R. D. National College (1995-2000).

Areas of Expertise

Sushma Raghuveer's areas of expertise include operations management, customer service, learning and development, team leadership, and process improvement. Her technical competencies span banking operations, customer relationship management, and team management software. She possesses strong leadership and management capabilities, with a proven track record of leading cross-functional teams and driving operational efficiency.

Professional Impact

Although specific project details are not available, Sushma Raghuveer's contributions to ICICI Bank Ltd have likely had a significant impact on the bank's operational efficiency and customer satisfaction. Her experience and expertise make her a valuable asset to the financial services industry.

Conclusion

Sushma Raghuveer is a dedicated and experienced operations manager with a strong background in the banking industry. Her current focus on operations management and customer service is built on a foundation of consistent career growth and a deep understanding of the financial services sector. She offers a unique value proposition as a seasoned professional with expertise in driving operational efficiency, leading cross-functional teams, and contributing to industry-wide initiatives.