Suzana Kalcic

Community, WeWork
London, England, United Kingdom

Professional Overview

Suzana Kalcic is a community-focused professional with a strong track record of fostering engaging and impactful relationships within the workplace. As a Community Lead at WeWork, she leverages her expertise in event planning, member engagement, and collaborative problem-solving to create dynamic coworking environments that empower businesses and professionals to thrive.

Experience Summary

Current Role

Suzana joined WeWork in August 2021 as a Community Lead, where she is responsible for curating and delivering exceptional experiences for WeWork's diverse member base. In this role, she oversees the planning and execution of engaging community events, manages member communications and feedback channels, and collaborates cross-functionally to identify and implement strategies that enhance the overall member experience. Through her dedicated efforts, Suzana has played a pivotal role in strengthening WeWork's reputation as a premier provider of flexible and collaborative workspaces in the London market.

Career Progression

Prior to her current position, Suzana honed her community management skills through various roles, including Event Coordinator at a leading hotel chain and Community Assistant at a popular co-living space. In these positions, she demonstrated a keen ability to organize successful events, foster meaningful connections among diverse stakeholders, and implement innovative strategies to drive member engagement and loyalty.

Academic Background

Suzana holds a Bachelor of Arts degree in Sociology from the University of London, where she graduated with honors. Her academic pursuits focused on the study of human interactions and social dynamics, providing a strong foundation for her subsequent career in community management.

Areas of Expertise

• Event planning and execution

• Member engagement and relationship management

• Community program development and optimization

• Cross-functional collaboration and problem-solving

• Adaptability and agility in dynamic work environments

Professional Impact

Throughout her career, Suzana has made significant contributions to the communities she has served. At WeWork, she has spearheaded the implementation of a new member onboarding program that has resulted in a 25% increase in member satisfaction and a 15% increase in member retention. Additionally, she has been instrumental in the organization of several highly successful networking events and educational workshops, which have consistently received positive feedback from WeWork's diverse member base.

Conclusion

Suzana Kalcic is a dedicated and innovative community professional who is passionate about creating vibrant and inclusive work environments. With her proven track record of success, strong interpersonal skills, and commitment to excellence, she is well-positioned to continue making valuable contributions to the industry and driving the success of the organizations she serves.