Suzanne Ashburner
Collection Manager
Professional Overview
Suzanne Ashburner is an experienced Collection Manager with a strong track record of success in the banking industry. She leverages her expertise in collections, customer service, and financial analysis to drive operational efficiency and enhance recovery rates for First Midwest Bank.
Experience Summary
Current Role
As the Collection Manager at First Midwest Bank, Suzanne is responsible for overseeing the bank's collections department, including managing a team of collection specialists. In this role, she develops and implements effective strategies to recover delinquent accounts, reduce charge-offs, and improve customer satisfaction. Suzanne has consistently exceeded collection targets, contributing to the bank's overall financial performance.
Career Progression
Prior to her current position, Suzanne held various roles within the banking industry, including Customer Service Representative and Collections Specialist. Through her diverse experience, she has developed a comprehensive understanding of the collections process and has honed her skills in communication, negotiation, and problem-solving.
Academic Background
Suzanne holds a Bachelor of Science degree in Finance from the University of Illinois at Urbana-Champaign. She has also completed several industry-specific certifications, including the Certified Credit and Collection Specialist (CCCS) designation.
Areas of Expertise
- Collections management and strategy
- Customer service and client relations
- Financial analysis and reporting
- Team leadership and supervision
- Regulatory compliance and risk mitigation
Professional Impact
During her tenure at First Midwest Bank, Suzanne has spearheaded several initiatives that have significantly improved the bank's collections performance. She implemented a new customer segmentation model that enabled the collections team to prioritize accounts and tailor their approach, resulting in a 20% increase in recovery rates. Suzanne has also been instrumental in streamlining the collections process, reducing the average time to resolve delinquent accounts by 15%.
Conclusion
Suzanne Ashburner is a highly skilled and dedicated Collection Manager with a proven ability to drive operational excellence and financial performance. Her comprehensive industry knowledge, coupled with her exceptional leadership and problem-solving skills, make her a valuable asset to First Midwest Bank. Suzanne is committed to continuously improving the bank's collections practices and providing exceptional customer service to clients.
