Suzy Bentley - Patient Financial Services Representative II
Professional Overview
Suzy Bentley is a seasoned Patient Financial Services Representative II with Wellmont Health System, where she leverages her extensive expertise in medical billing, patient account management, and healthcare revenue cycle operations to provide exceptional service to patients and support the overall financial performance of the organization.
Experience Summary
Current Role
As a Patient Financial Services Representative II, Suzy is responsible for a wide range of duties, including processing patient registrations, managing insurance verifications, handling patient inquiries, and facilitating the timely and accurate submission of insurance claims. Through her exceptional customer service skills and deep understanding of healthcare financial policies, Suzy plays a crucial role in ensuring patients have a positive financial experience and that the organization's revenue cycle runs smoothly.
Career Progression
Suzy began her career in the healthcare industry over a decade ago, starting as a Patient Access Representative at a regional hospital. Her strong work ethic, attention to detail, and ability to navigate complex insurance and billing systems quickly led to her promotion to the role of Patient Financial Services Representative. In this position, Suzy honed her skills in patient account management, dispute resolution, and revenue cycle optimization, earning her a reputation as a trusted and reliable team member. Her consistent performance and commitment to professional development ultimately led to her current role as a Patient Financial Services Representative II at Wellmont Health System.
Academic Background
Suzy holds an Associate's degree in Health Information Management from Northeast State Community College, where she graduated with honors. Her specialized education in medical coding, healthcare data management, and revenue cycle processes has provided her with a solid foundation to excel in her current role.
Areas of Expertise
- Medical billing and coding
- Patient account management
- Insurance verification and claims submission
- Revenue cycle optimization
- Customer service and patient relations
- Healthcare financial policies and regulations
Professional Impact
During her tenure at Wellmont Health System, Suzy has consistently exceeded her performance goals and has been recognized for her outstanding contributions to the organization. She played a key role in the successful implementation of a new patient financial services software system, leading the training of her colleagues and ensuring a seamless transition for patients. Suzy's proactive approach and innovative problem-solving skills have also helped the organization reduce its accounts receivable aging and improve overall financial performance.
Conclusion
With her extensive experience, specialized expertise, and unwavering commitment to excellence, Suzy Bentley is a valuable asset to the Wellmont Health System team. She is poised to continue making significant contributions to the organization's financial success and patient satisfaction goals, while also exploring opportunities for further professional growth and development.