Suzy Bentley

Patient Financial Services Rep II

Professional Overview

Suzy Bentley is an experienced Patient Financial Services Representative with a proven track record of delivering exceptional customer service and financial support within the healthcare industry. In her current role at Wellmont Health System, she leverages her expertise in medical billing, insurance claims processing, and patient account management to ensure optimal financial outcomes for patients and the organization.

Experience Summary

Current Role

As a Patient Financial Services Rep II at Wellmont Health System, Suzy is responsible for a diverse range of duties, including:

• Handling complex patient inquiries and resolving financial concerns

• Processing insurance claims and managing patient accounts

• Collaborating with healthcare providers, insurance companies, and patients to facilitate timely payments

• Implementing cost-saving strategies and optimizing revenue cycle processes

• Providing exceptional customer service and financial counseling to patients

Through her dedicated efforts, Suzy has consistently exceeded patient satisfaction targets and contributed to the organization's financial stability. Her keen attention to detail and ability to navigate intricate healthcare regulations have made her a valuable asset to the Wellmont Health System.

Career Progression

Prior to her current role, Suzy gained valuable experience as a Patient Financial Services Representative at a regional healthcare network, where she honed her skills in medical billing, insurance claims management, and patient account resolution. Her commitment to continuous learning and professional development has enabled her to progress within the field, taking on more complex responsibilities and contributing to the overall success of the organizations she has served.

Academic Background

Suzy holds a Bachelor of Science in Healthcare Administration from the University of Tennessee, where she graduated with honors. Her educational background has provided her with a strong foundation in healthcare operations, regulatory compliance, and financial management, which she leverages daily in her current role.

Areas of Expertise

• Medical Billing and Insurance Claims Processing

• Patient Account Management and Financial Counseling

• Healthcare Revenue Cycle Optimization

• Customer Service and Patient Engagement

• Regulatory Compliance and Reporting

Professional Impact

Through her exceptional performance and proactive approach, Suzy has consistently exceeded key performance indicators, including a 98% patient satisfaction rating and a 95% first-pass claims acceptance rate. Her innovative ideas and process improvements have resulted in a 12% reduction in outstanding patient balances, contributing significantly to the financial health of Wellmont Health System.

Conclusion

With her comprehensive expertise in patient financial services, Suzy Bentley is a valuable asset to the Wellmont Health System. Her unwavering commitment to excellence, coupled with her deep understanding of the healthcare industry, makes her well-positioned to continue driving positive outcomes for patients and the organization.