Symetri Harlow
Express Lane Manager, Atlanta, Georgia, United States
Professional Overview
Symetri Harlow is an experienced automotive industry professional with a strong track record of driving operational excellence and delivering exceptional customer service. As the Express Lane Manager at Carl Black Automotive Group, he leverages his deep technical expertise and leadership skills to oversee the efficient and seamless management of the dealership's express service operations.
Experience Summary
Current Role
As the Express Lane Manager at Carl Black Automotive Group, Symetri is responsible for the day-to-day oversight of the dealership's express service department. In this role, he leads a team of skilled technicians and service advisors, ensuring that all customer vehicles are serviced promptly and to the highest standards. Symetri's exceptional customer service orientation and ability to identify and resolve issues proactively have contributed to the department's consistently high customer satisfaction ratings.
Career Progression
Prior to his current role, Symetri served as an Audi Brand Specialist at Audi North Atlanta, where he honed his product knowledge and customer engagement skills. He also gained valuable experience as an Automotive Service Technician at Sport Motoring, where he demonstrated his technical expertise and problem-solving abilities.
Academic Background
Symetri holds a diploma in Automotive Technology from a reputable vocational institution, where he specialized in the maintenance and repair of a wide range of vehicle makes and models.
Areas of Expertise
- Express service operations management
- Automotive diagnostics and repair
- Customer service and client relationship management
- Team leadership and performance optimization
- Process improvement and efficiency enhancement
Professional Impact
During his tenure as Express Lane Manager, Symetri has implemented several process improvements that have streamlined the department's workflow and reduced customer wait times. His innovative approach to problem-solving and his commitment to continuous improvement have earned him the respect of his colleagues and the trust of the dealership's customers.
Conclusion
With his extensive industry experience, technical expertise, and strong leadership skills, Symetri Harlow is well-positioned to continue driving the success of the express service department at Carl Black Automotive Group. His dedication to providing exceptional customer service and his ability to foster a high-performing team make him a valuable asset to the organization.
