Tamara Axtman

Patient Financial Services Liaison

Professional Overview

Tamara Axtman is an experienced healthcare professional with a strong background in patient financial services. As a Patient Financial Services Liaison at EvergreenHealth, she plays a crucial role in navigating complex insurance and billing processes to ensure patients receive the care and support they need.

Experience Summary

Current Role

In her current position as Patient Financial Services Liaison at EvergreenHealth, Tamara is responsible for liaising between patients, insurance providers, and the hospital's financial services team. She effectively communicates with patients to understand their financial needs, educates them on insurance coverage and payment options, and coordinates with the billing department to resolve any issues. Tamara's exceptional customer service and attention to detail have contributed to positive patient experiences and improved financial outcomes for the organization.

Career Progression

Tamara's career in healthcare finance and patient services spans over two decades. Prior to her current role, she worked as a Financial Assistance Specialist at EvergreenHealth, where she assisted patients in navigating the financial assistance application process and securing coverage. She also held positions as an Insurance Verification & Authorization Specialist and a Patient Registration Specialist, gaining a comprehensive understanding of the healthcare revenue cycle and patient financial management.

Academic Background

Tamara holds an Associate's degree in Business Administration, which has provided a strong foundation for her work in the healthcare industry.

Areas of Expertise

• Patient financial services and support

• Insurance verification and authorization

• Financial assistance program management

• Effective communication and patient education

• Revenue cycle management and billing processes

• Attention to detail and problem-solving skills

Professional Impact

Throughout her career, Tamara has demonstrated a commitment to improving patient financial experiences and ensuring timely and accurate reimbursement for the healthcare organization. Her expertise in navigating complex insurance policies and her ability to advocate on behalf of patients have contributed to positive financial outcomes and enhanced patient satisfaction.

Conclusion

Tamara Axtman's extensive experience and dedicated approach to patient financial services make her a valuable asset to the EvergreenHealth team. Her focus on providing exceptional customer service and her commitment to streamlining financial processes have had a direct impact on the organization's revenue and patient satisfaction. As she continues to advance in her career, Tamara is poised to drive further improvements in the healthcare financial landscape.