Tamara McDermott

Senior Director, Patient Financial Solutions

Professional Overview
Tamara McDermott is a seasoned healthcare executive with over 13 years of experience in patient financial services. As the Senior Director of Patient Financial Solutions at Conifer Health Solutions, she leverages her deep industry expertise to drive strategic initiatives that optimize financial performance and enhance the patient experience.

Experience Summary

Current Role
In her current role as Senior Director, Tamara oversees a team of over 50 professionals responsible for managing patient financial processes, including self-pay collections, customer care, and revenue cycle optimization. Under her leadership, Tamara has implemented data-driven strategies that have resulted in a 25% reduction in bad debt and a 15% increase in patient satisfaction scores.

Career Progression
Prior to her current position, Tamara held several progressive roles within Conifer Health Solutions, including Site Director of National Collection Services and Process Director of the Self Pay and Customer Care Center. In these positions, she demonstrated her ability to drive operational efficiencies, improve customer service, and enhance organizational performance.

Academic Background
Tamara holds a Bachelor of Science in Business Administration from the University of Southern California, where she graduated with honors. She is also a certified Six Sigma Black Belt, highlighting her commitment to continuous process improvement.

Areas of Expertise
Tamara's areas of expertise include revenue cycle management, patient financial services, customer experience optimization, and data-driven decision making. She is adept at leveraging technology to streamline operations and improve financial outcomes for healthcare organizations.

Professional Impact
Throughout her career, Tamara has been recognized for her innovative approach to problem-solving and her ability to deliver tangible results. She has been a key contributor to the development and implementation of Conifer Health Solutions' award-winning patient financial solutions, which have been adopted by healthcare systems across the country.

Conclusion
With her exceptional track record of success and her unwavering commitment to the healthcare industry, Tamara McDermott is poised to continue making a significant impact as a senior leader in patient financial services. Her strategic vision, operational expertise, and dedication to driving positive change make her a valuable asset to any organization.