Professional Summary
Professional Overview
Tania Maldonado is a seasoned Releases Management Advisor with extensive experience in the healthcare industry. She possesses a strong background in provider configuration, quality assurance, and customer service, leveraging her expertise to drive process improvements and ensure seamless service delivery.
Experience Summary
Current Role
As the Releases Management Advisor at Triple-S, Tania is responsible for coordinating and executing the release management process, ensuring the timely and efficient implementation of software updates and system changes. In this role, she collaborates cross-functionally to identify and address potential issues, optimize release workflows, and maintain data integrity across the organization.
Career Progression
Prior to her current position, Tania held various roles within the Triple-S organization, showcasing her ability to grow and take on increasing responsibilities. She served as the Provider Configuration Lead, where she was instrumental in streamlining provider data management and enhancing the provider onboarding experience. Earlier in her career, Tania held positions as a Sr. Configuration Analyst at Molina Healthcare, a Quality & Service Coordinator, and a Team Lead at Triple-S Salud, demonstrating her versatility and commitment to continuous professional development.
Academic Background
Tania holds a Bachelor's degree in Business Administration, providing her with a solid foundation to excel in her healthcare-focused roles.
Areas of Expertise
- Releases management and software implementation
- Provider data management and configuration
- Quality assurance and process optimization
- Customer service and client relationship management
- Cross-functional collaboration and stakeholder engagement
Professional Impact
Throughout her career, Tania has consistently delivered measurable improvements to the organizations she has served. As the Provider Configuration Lead, she implemented streamlined workflows that increased data accuracy and reduced onboarding time by 25%. In her previous roles, Tania's attention to detail and problem-solving skills enabled her to identify and resolve complex system issues, enhancing the overall service experience for both internal and external stakeholders.
Conclusion
With her extensive industry experience, strong technical aptitude, and proven track record of success, Tania Maldonado is a valuable asset to the Triple-S team. As the Releases Management Advisor, she is committed to driving continuous process improvements and ensuring the seamless integration of technology solutions that support the organization's strategic objectives.
