Professional Summary

Professional Overview

Tanush Mehlawat is an accomplished banking and finance professional with over 15 years of experience in collections, tele-calling operations, and process optimization. As the Assistant Vice President of the Collection Process Review Unit at HDFC Bank, he leverages his deep industry expertise to streamline collection processes and enhance customer experience.

Experience Summary

Current Role

As the Assistant Vice President of the Collection Process Review Unit at HDFC Bank, Tanush is responsible for reviewing and optimizing the bank's collection processes across various product lines, including personal loans, business loans, and mortgage loans. He works closely with cross-functional teams to identify areas for improvement, implement data-driven strategies, and drive operational efficiencies.

Career Progression

Tanush's career journey has been marked by progressive growth and diverse experiences in the banking and finance sector. Prior to his current role, he held leadership positions at DCB Bank and Indiabulls Consumer Finance Limited, where he successfully managed early-bucket tele-collection and field referral operations. He has also gained valuable experience in call center support, operations, and team coaching during his tenure at Hays and ABN AMRO Bank.

Academic Background

Tanush holds a bachelor's degree, but the specific details of his educational background are not provided.

Areas of Expertise

• Collections and tele-calling operations management

• Process improvement and optimization

• Data analysis and performance monitoring

• Cross-functional collaboration and stakeholder management

• Team leadership and coaching

Professional Impact

Throughout his career, Tanush has demonstrated a track record of driving process improvements and enhancing operational efficiencies. In his previous roles, he played a pivotal role in streamlining collection processes, improving customer satisfaction, and contributing to the overall growth and success of the organizations he has served.

Conclusion

With his extensive experience, strong industry expertise, and proven ability to drive process optimization, Tanush Mehlawat is well-positioned to continue making a significant impact in his current role as the Assistant Vice President of the Collection Process Review Unit at HDFC Bank.