Tara Markley

Executive Director, Patient Financial Services

Professional Overview
Tara Markley is an experienced healthcare executive with a proven track record of driving operational excellence and revenue cycle optimization. As the Executive Director of Patient Financial Services at Kettering Health, she oversees the strategic direction and day-to-day management of the organization's patient financial operations, focusing on improving financial performance, enhancing the patient experience, and ensuring regulatory compliance.

Experience Summary

Current Role
In her current role as Executive Director of Patient Financial Services at Kettering Health, Tara is responsible for leading a team of over 150 professionals and overseeing all aspects of the revenue cycle, including patient access, insurance verification, claims management, and collections. Under her leadership, the department has achieved significant improvements in key performance metrics, such as reduced days in accounts receivable, increased clean claims rate, and enhanced patient satisfaction scores.

Career Progression
Prior to her current role, Tara served as the Director of Revenue Cycle Hospital Billing at Kettering Health, where she spearheaded the implementation of a new billing system and streamlined workflows to enhance efficiency and accuracy. Before that, she held the position of Billing Manager, where she demonstrated her expertise in medical billing, coding, and revenue cycle management.

Tara began her healthcare career as a Medical Records Clerk at Liberty Retirement Community, where she gained valuable experience in patient data management and record-keeping.

Academic Background
Tara holds a Bachelor's degree in Healthcare Administration from the University of Dayton, where she graduated cum laude.

Areas of Expertise

• Revenue cycle management

• Patient financial services operations

• Healthcare compliance and regulations

• Financial performance optimization

• Team leadership and process improvement

Professional Impact
During her tenure at Kettering Health, Tara has played a pivotal role in driving the organization's financial performance and positioning it for long-term success. She has led the implementation of innovative revenue cycle strategies, resulting in a 15% reduction in days in accounts receivable and a 20% increase in clean claims rate. Tara's collaborative approach and strategic vision have earned her recognition as a respected thought leader in the healthcare industry.

Conclusion
With her extensive experience, strategic mindset, and a deep commitment to excellence, Tara Markley is poised to continue making a significant impact in the patient financial services domain. Her proven track record of driving operational efficiencies and enhancing the patient experience makes her a valuable asset to Kettering Health and the healthcare industry as a whole.