Tarina Jackson

Manager of Partner Support, Humboldt Merchant Services

Professional Overview

Tarina Jackson is an experienced financial services professional with a proven track record in customer support, credit analysis, and partner management. As the Manager of Partner Support at Humboldt Merchant Services, she oversees a team responsible for delivering exceptional service to the company's merchant partners.

Experience Summary

Current Role

As the Manager of Partner Support at Humboldt Merchant Services, Tarina is responsible for leading a team of specialized support professionals who work closely with the company's merchant partners. In this role, she ensures efficient and effective resolution of partner inquiries, facilitates the onboarding of new merchants, and implements process improvements to enhance the overall partner experience. Tarina's leadership has contributed to a 15% increase in partner satisfaction and a 20% reduction in response times over the past year.

Career Progression

Prior to her current role, Tarina held several positions within the financial technology industry, including Senior Credit Analyst and Interactive Credit Analyst at North American Bancard, as well as various management roles at Fortis. Her diverse experience has equipped her with a deep understanding of the credit and sales support functions, enabling her to develop innovative strategies to drive operational efficiency and enhance customer outcomes.

Academic Background

Tarina holds a Bachelor of Science degree in Business Administration with a concentration in Finance from the University of Nevada, Las Vegas. She has also completed several industry-specific training programs, including the Certified Credit and Collections Compliance Professional (CCCCP) certification.

Areas of Expertise

• Partner support and relationship management

• Credit analysis and risk assessment

• Process improvement and operational optimization

• Team leadership and performance management

• Regulatory compliance and industry best practices

Professional Impact

Throughout her career, Tarina has spearheaded numerous initiatives that have had a measurable impact on her employers' operations and customer satisfaction. As a Senior Credit Analyst, she developed a predictive risk modeling tool that improved the company's credit decision accuracy by 22%. As a Manager of Sales Support, she implemented a comprehensive training program that led to a 30% increase in first-call resolution rates.

Conclusion

Tarina Jackson's diverse experience, exceptional leadership skills, and commitment to excellence make her a valuable asset to Humboldt Merchant Services. In her current role, she continues to drive innovation and enhance the company's partner support capabilities, positioning Humboldt Merchant Services for continued growth and success in the rapidly evolving financial technology landscape.