Tarquin Ackerman

Professional Summary

Professional Overview
Tarquin Ackerman is a seasoned operations executive with extensive experience leading large-scale customer experience and sales operations teams. As the Director of Operations USA for both Response BPO and 13TEN Contact Centre, he is responsible for driving operational excellence, improving service delivery, and optimizing performance across multiple contact centers in the United States. Tarquin's deep industry expertise, strong leadership skills, and commitment to continuous improvement make him a valuable asset to the organizations he serves.

Experience Summary

Current Role
In his dual role as Director of Operations USA, Tarquin oversees the day-to-day operations of multiple contact centers, ensuring efficient and effective service delivery, high customer satisfaction, and optimal resource utilization. He has implemented robust quality assurance processes, streamlined operational workflows, and fostered a culture of continuous improvement, resulting in measurable improvements in operational metrics and customer satisfaction scores.

Career Progression
Prior to his current roles, Tarquin held several senior-level positions, including Senior Manager of Sales Operations at CXP International Customer Experienced Limited, Senior Operations Manager at The Unlimited and CCI, and Campaign Sales Manager at CCI. Throughout his career, he has demonstrated a strong track record of driving operational excellence, leading cross-functional teams, and delivering significant business impact.

Academic Background
Tarquin holds a Bachelor's degree in Business Administration from the University of KwaZulu-Natal.

Areas of Expertise

• Contact center operations management

• Sales and customer experience optimization

• Workforce planning and resource management

• Performance monitoring and reporting

• Process improvement and change management

• Team leadership and talent development

Professional Impact
During his tenure at CXP International Customer Experienced Limited, Tarquin led the implementation of a new customer relationship management (CRM) system, resulting in a 25% improvement in sales productivity and a 15% increase in customer retention. At The Unlimited, he spearheaded the consolidation of multiple contact centers, achieving a 20% reduction in operational costs while maintaining high levels of customer satisfaction.

Conclusion
Tarquin Ackerman is a seasoned operations professional with a proven track record of driving operational excellence, optimizing customer experience, and delivering sustainable business results. His expertise, leadership, and commitment to continuous improvement make him a valuable asset to the organizations he serves.