Tatiane Oliveira
Chief Operating Officer (COO)
Sao Paulo, State of Sao Paulo, Brazil
Professional Overview
Tatiane Oliveira is an accomplished Chief Operating Officer (COO) with extensive experience in the IT and telecommunications industries. She is known for her strategic leadership, operational excellence, and a proven track record of driving organizational growth and efficiency.
Experience Summary
Current Role
As the COO of iK, Tatiane is responsible for overseeing the day-to-day operations of the organization, ensuring optimal resource allocation, and implementing process improvements to boost productivity and profitability. She plays a pivotal role in aligning the company's operational strategy with its overall business objectives, enabling the organization to capitalize on emerging market opportunities and stay ahead of the competition.
Career Progression
Tatiane's professional journey has been marked by a steady ascent through the ranks of leading IT and telecom companies. Prior to her current role, she served as the Head of IT Services at Cervello BPMS | TMS, where she spearheaded the development and delivery of cutting-edge technology solutions for the firm's clients. Before that, she held several senior management positions at Algar Tech, including Gerente SR executiva de serviços TI/Telecom, Gerente SR Command Center, and Gerente SR de field telecom, where she demonstrated her exceptional leadership and problem-solving skills.
Tatiane's early career was spent at Asyst International, where she progressed from Coordenadora de Service Desk to Gerente de prestação de serviços de TI, showcasing her ability to drive operational efficiency and enhance customer satisfaction. She also gained valuable experience working at Internet Securities, Inc., further expanding her expertise in the industry.
Academic Background
Tatiane holds a Bachelor's degree in Computer Science, with a specialization in Information Technology. Her academic achievements and continuous learning initiatives have equipped her with a strong technical foundation, enabling her to bridge the gap between business strategy and technological implementation.
Areas of Expertise
- IT and Telecommunications Operations Management
- Process Optimization and Automation
- Resource Allocation and Workforce Planning
- Strategic Decision-making and Problem-solving
- Stakeholder Management and Collaboration
- Continuous Improvement and Innovation
Professional Impact
Throughout her career, Tatiane has led multiple high-impact initiatives that have contributed to the success of the organizations she has served. Notable accomplishments include:
- Spearheaded the implementation of a comprehensive digital transformation strategy at Cervello BPMS | TMS, resulting in a 25% increase in operational efficiency and a 15% reduction in IT-related costs.
- Developed and executed a strategic roadmap to streamline the command center operations at Algar Tech, leading to a 20% improvement in response times and a 30% increase in customer satisfaction.
- Established and managed a world-class IT service delivery team at Asyst International, driving a 35% reduction in service tickets and a 40% increase in first-call resolution rates.
Conclusion
With her deep industry expertise, strategic vision, and exceptional operational acumen, Tatiane Oliveira is poised to continue making a significant impact as the COO of iK. Her commitment to driving innovation, enhancing efficiency, and delivering exceptional results position her as a valuable asset in the ever-evolving IT and telecommunications landscape.
