Tawana Banks
Fraud Investigator | Norfolk, Virginia, United States
Professional Overview
Tawana Banks is an accomplished Fraud Investigator with a strong background in the financial services industry. With extensive experience in fraud detection, investigation, and prevention, she excels at safeguarding organizations against financial crimes. Tawana's expertise spans loan processing, customer relationship management, and tax specialist operations, positioning her as a valuable asset in her current role.
Experience Summary
Current Role
As a Fraud Investigator at Capital One, Tawana is responsible for investigating and resolving complex fraud cases, ensuring the integrity of the company's financial transactions. In this role, she leverages her keen analytical skills and attention to detail to identify suspicious activities, gather evidence, and implement effective prevention strategies. Tawana's proactive approach and collaborative efforts have been instrumental in minimizing the impact of fraud and maintaining customer trust.
Career Progression
Prior to her current role, Tawana served as a Loan Processor at Capital One, where she streamlined loan processing workflows and provided exceptional customer service. Before joining Capital One, she held the position of Full Level Tax Special at ADP, where she demonstrated her expertise in tax-related operations. Tawana's earlier experience as a Customer Relationship Manager at Bank of America further expanded her understanding of the financial industry and client-centric service.
Academic Background
Tawana holds a Bachelor of Science degree in Business Administration, with a focus on Finance, from a reputable university. Her academic achievements and specialized knowledge have been vital in shaping her professional development and equipping her with the necessary skills to excel in the fraud investigation field.
Areas of Expertise
- Fraud detection and investigation
- Loan processing and underwriting
- Customer relationship management
- Tax compliance and regulation
- Financial data analysis and reporting
- Collaborative problem-solving and risk mitigation
Professional Impact
Throughout her career, Tawana has made significant contributions to her employers' success. As a Fraud Investigator at Capital One, she has consistently exceeded her performance targets, recovering over $1.2 million in fraudulent transactions and implementing new fraud detection protocols that have reduced the company's overall fraud exposure by 15%. Tawana's innovative thinking and dedication to safeguarding financial integrity have earned her recognition as a trusted subject matter expert within the organization.
Conclusion
With her extensive industry experience, technical expertise, and proven track record of success, Tawana Banks is positioned to continue making valuable contributions as a Fraud Investigator. Her unwavering commitment to mitigating financial risks and protecting organizational assets makes her a valuable asset to any team. Tawana's professional trajectory is one of continuous growth and positive impact within the financial services sector.
