Tawni Gibson

Fixed Operations Director

Professional Overview

Tawni Gibson is an experienced Fixed Operations Director with a strong background in the automotive and outdoor retail industries. She leverages her technical expertise, customer service orientation, and leadership skills to drive operational excellence and profitability within her organizations.

Experience Summary

Current Role

As the Fixed Operations Director at Gander Outdoors, Tawni is responsible for overseeing all aspects of the company's service, parts, and repair departments. She manages a team of service advisors, parts specialists, and technicians to ensure seamless customer experiences and optimal shop productivity. Under Tawni's leadership, the fixed operations division has consistently exceeded key performance indicators, contributing significantly to the overall success of the business.

Career Progression

Tawni's career journey in the automotive and outdoor retail sectors spans over a decade. She began as a Parts Specialist at Camping World and Good Sam, honing her product knowledge and customer service skills. Her strong work ethic and problem-solving abilities soon led to her promotion to Service Writer, where she excelled in managing customer relations and coordinating repair workflows.

Tawni's exceptional performance and leadership potential were recognized when she was appointed as the Service Advisor at Gander Outdoors. In this role, she demonstrated her ability to optimize operations, improve efficiency, and foster a customer-centric culture. Her success in this position paved the way for her current role as the Fixed Operations Director, where she oversees the entire fixed operations division.

Academic Background

Tawni holds a Bachelor of Science degree in Automotive Technology from the University of Texas at Tyler, where she graduated with honors.

Areas of Expertise

• Automotive and outdoor retail industry expertise

• Service operations management

• Parts inventory control and procurement

• Customer service and satisfaction

• Team leadership and development

• Process improvement and optimization

• Financial management and budgeting

Professional Impact

As the Fixed Operations Director at Gander Outdoors, Tawni has been instrumental in driving operational excellence and enhancing the customer experience. She has implemented streamlined repair workflows, optimized parts inventory management, and fostered a highly skilled and engaged team. Under her leadership, the fixed operations division has consistently exceeded its key performance targets, contributing significantly to the company's overall financial performance and growth.

Conclusion

Tawni Gibson is a seasoned Fixed Operations Director with a proven track record of driving operational efficiency, improving customer satisfaction, and fostering a high-performing team. Her deep industry expertise, strong leadership skills, and commitment to continuous improvement make her a valuable asset to any organization in the automotive or outdoor retail sectors.