Ted Mico Research by SuperAGI

Professional Overview

Ted Mico is the Co-Founder and CEO of Thankful, an AI-driven customer service platform recognized as a leader in intelligent automation for customer support. His leadership role at Thankful places him at the helm of a company that leverages artificial intelligence to transform routine customer service challenges into long-term customer value, combining machine-like speed with human-like empathy and effectiveness.

Experience and Industry Position

Ted Mico brings over 25 years of experience in pioneering digital disruption and innovation within the intersections of advertising, media, and technology. His career is marked by a consistent focus on launching and growing businesses that challenge existing paradigms through advanced technology deployment. Prior to founding Thankful, Ted co-founded Abot, indicating a sustained entrepreneurial trajectory in AI and automation-related ventures.

Company Insights

Thankful, under Ted Mico’s leadership, has secured significant venture capital support, including a notable $12M funding round led by Alpha Edison, signifying investor confidence in the company’s growth potential and technological innovation. Thankful’s platform emphasizes intelligent automation that enhances customer experience by resolving issues quickly while maintaining a high-touch approach through AI.

Thought Leadership and Public Presence

Ted is active in sharing insights on artificial intelligence and the future of customer service. He was featured in a detailed interview published in Authority Magazine (April 2022) titled “Ted Mico of Thankful On The Future Of Artificial Intelligence”, where he discusses AI's evolving impact on customer service and digital transformation.

He also engages with broader marketing, SaaS, and technology communities through interviews and podcasts, such as the Bootstrapping In America series (October 2021) and the SaaS Founder Interview with Insivia. These engagements highlight his focus on entrepreneurship, scaling SaaS businesses, and the challenges and opportunities in AI adoption for customer service.

Education and Location

Ted Mico’s educational background includes attendance at Dulwich College, though no additional formal higher education details are publicly documented. He is based in Los Angeles, California, positioning him within a major hub for tech innovation and digital enterprise.

Additional Professional Attributes

Multifaceted professional identity: Ted identifies as a poet, founder, and investor, reflecting a blend of creativity and business acumen.

Membership: He is listed as a member of the Forbes Technology Council, underscoring recognition by a leading professional community of senior tech executives and innovators.

Prior ventures: Beyond Thankful, Ted co-founded Abot, reinforcing his experience in building AI-centered companies aimed at automation and improved customer engagement.

Summary of Actionable Insights

Ted Mico’s extensive experience in digital disruption and AI-driven customer service innovation, combined with his leadership at Thankful, reflects a strategic focus on applying intelligent automation to elevate customer experience. Thankful’s recent funding milestones demonstrate market validation and growth momentum. His active participation in industry dialogues and association with Forbes Technology Council suggest openness to strategic collaboration and thought leadership in AI, customer service, and SaaS sectors. His creative background and multidisciplinary interests may influence his approach to technology adoption and business culture at Thankful.

Key resources for further engagement and insight: