Teppo Pennanen

Global Service Key Account Manager, Industrial Segment
Based in Helsinki, Finland

Professional Overview

Teppo Pennanen is an accomplished global business leader with extensive experience in the industrial and commercial refrigeration sectors. As the Global Service Key Account Manager for the Industrial Segment at Carrier, he is responsible for managing strategic customer relationships and driving growth within this critical market. Teppo's areas of expertise include sales and operations management, merger and acquisition strategy, and service and spare parts optimization.

Experience Summary

Current Role

Global Service Key Account Manager, Industrial Segment at Carrier (2024-06-01 to Present)

• Serving as a trusted advisor to Carrier's key industrial customers, managing complex global accounts and driving revenue growth

• Spearheading initiatives to enhance service delivery, streamline operations, and improve customer satisfaction

• Collaborating cross-functionally to develop and implement strategic business plans aligned with the company's long-term objectives

Career Progression

Senior Advisor - Merger Integration Operations, Sales, Marketing, and Branding Strategy at Caverion (2022-12-01 to 2023-05-01)

• Provided strategic guidance and operational expertise to support the successful integration of acquired businesses

• Developed and implemented comprehensive sales, marketing, and branding strategies to drive synergies and capture new market opportunities

Sales and Operations Director, Head of Business Unit - Service and Spare Parts, Logistics, M&A at Carrier Commercial Refrigeration (2017-05-01 to 2022-11-01)

• Led the service and spare parts business unit, overseeing all aspects of operations, including sales, logistics, and M&A activities

• Spearheaded initiatives to enhance service delivery, optimize supply chain operations, and drive profitability

Business Unit Director at Sanoma (2011-02-01 to 2013-12-01)

• Managed the P&L for a strategic business unit, focusing on service sales development and M&A opportunities

• Played a key role in the company's growth and diversification efforts

Academic Background

• Master of Business Administration (MBA) from Henley Business School (2013-2016)

• Bachelor's degree in Business Administration from Helsinki Business College Oy (1989-1991)

Areas of Expertise

• Strategic account management and key customer relationship development

• Service and spare parts optimization, including logistics and supply chain management

• Merger and acquisition integration, including operations, sales, and branding

• Profit and loss (P&L) management and business unit leadership

• Sales and marketing strategy, brand management, and product portfolio development

Professional Impact

• Spearheaded the successful integration of acquired businesses, driving synergies and capturing new market opportunities

• Developed and implemented innovative service delivery models, resulting in enhanced customer satisfaction and increased profitability

• Served as a Board Member for Suomen Pesupaikat Oy, contributing to the company's strategic growth and governance

Conclusion

Teppo Pennanen is a seasoned global business leader with a proven track record of driving growth and operational excellence in the industrial and commercial refrigeration sectors. With his extensive experience in strategic account management, service optimization, and merger integration, Teppo is well-positioned to contribute his expertise and leadership to organizations seeking to capitalize on emerging opportunities in the industrial segment.