Professional Summary
Professional Overview
Teresa Maute-Carr is an experienced Patient Financial Services Coordinator with a strong track record of success in the healthcare industry. With over 30 years of expertise in various patient financial roles, she has developed a deep understanding of hospital operations, billing processes, and revenue cycle management.
Experience Summary
Current Role
As the Patient Financial Services Coordinator at Grand View Hospital, Teresa is responsible for overseeing the day-to-day operations of the patient financial services department. She serves as a key liaison between patients, insurance providers, and the hospital, ensuring accurate billing, timely collections, and effective financial counseling. Through her leadership, Teresa has implemented streamlined processes and introduced new technologies to enhance the patient experience and improve the hospital's overall financial performance.
Career Progression
Teresa began her career at Grand View Hospital in 1988 as a Medical Registrar, showcasing her strong organizational and customer service skills. She quickly advanced to the role of Cashier/Front-end Patient Billing, where she gained valuable experience in patient account management and revenue cycle operations. In 1993, Teresa transitioned to the position of Patient Financial Services Counselor, further developing her expertise in insurance verification, prior authorizations, and financial assistance programs. Her consistent excellence and dedication led to her promotion to the role of Patient Financial Services Coordinator in 1997, a position she has held for the past 25 years.
Academic Background
Teresa holds a high school diploma, having pursued her education and professional development through on-the-job training and industry-specific certifications. Her commitment to continuous learning has allowed her to stay up-to-date with evolving healthcare regulations, billing practices, and patient engagement strategies.
Areas of Expertise
- Patient financial services management
- Hospital revenue cycle optimization
- Insurance verification and prior authorization
- Financial counseling and patient advocacy
- Team leadership and process improvement
Professional Impact
Under Teresa's leadership, the patient financial services department at Grand View Hospital has consistently exceeded revenue targets and maintained high patient satisfaction rates. She has played a pivotal role in implementing new technologies and streamlining workflows, resulting in improved billing accuracy, reduced denials, and faster claim resolution. Teresa's dedication to providing exceptional customer service and her ability to navigate complex healthcare regulations have made her a highly valued member of the Grand View Hospital team.
Conclusion
With her extensive experience, strong industry knowledge, and proven track record of success, Teresa Maute-Carr is a valuable asset to the healthcare industry. Her commitment to continuous improvement and her ability to balance the needs of patients, payers, and her organization position her as a respected leader in the field of patient financial services.
