Teri Campbell

Director, Patient Access and Financial Clearance

Cincinnati, Ohio, United States

Professional Overview
Teri Campbell is an experienced healthcare leader with over 25 years of expertise in patient access and financial clearance. As the Director of Patient Access and Financial Clearance at The Christ Hospital, she is responsible for overseeing the organization's patient intake processes, insurance verification, and revenue cycle management.

Experience Summary

Current Role
Since 1994, Teri has served as the Director of Patient Access and Financial Clearance at The Christ Hospital. In this role, she is responsible for leading a team of patient access and financial representatives, ensuring efficient and compliant patient intake and revenue cycle operations. Under her leadership, the hospital has achieved a 98% first-pass resolution rate for insurance verifications, significantly reducing patient financial liability and improving the overall patient experience.

Career Progression
Teri began her career in the healthcare industry in 1990, holding various patient access and revenue cycle management positions at local medical centers. Her strong performance and commitment to continuous improvement led to her promotion to the Director role at The Christ Hospital in 1994, where she has since played a critical role in optimizing the organization's patient access and financial clearance processes.

Academic Background
Teri holds a Bachelor of Science degree in Business Administration from the University of Cincinnati, with a concentration in Healthcare Management. She is also a Certified Patient Access Manager (CPAM), demonstrating her dedication to professional development and industry-specific expertise.

Areas of Expertise

• Patient access and intake processes

• Insurance verification and authorization

• Revenue cycle management and optimization

• Team leadership and performance management

• Process improvement and workflow optimization

• Healthcare regulations and compliance

Professional Impact
Under Teri's leadership, The Christ Hospital has consistently maintained a patient satisfaction score of 92% or higher for the patient access and financial clearance experience. Additionally, she has spearheaded the implementation of a robust electronic eligibility verification system, resulting in a 20% reduction in denied claims and a 15% increase in first-pass resolution rates.

Teri's commitment to excellence and her ability to drive measurable operational improvements have contributed significantly to the overall success and financial stability of The Christ Hospital. Her expertise and collaborative approach make her a valuable asset to the organization and a respected leader in the healthcare industry.