Teri Strange

Senior Director of Patient Financial Services

Professional Overview

Teri Strange is an accomplished healthcare executive with over 13 years of experience in patient financial services. As the Senior Director of Patient Financial Services at Community Health Systems, she leads a team responsible for managing all financial aspects of patient care, including billing, collections, and revenue cycle optimization.

Experience Summary

Current Role
Teri has held the role of Senior Director of Patient Financial Services at Community Health Systems since 2008. In this position, she oversees a team of 50 financial specialists and is responsible for ensuring the efficient and compliant management of patient accounts. Under her leadership, the department has consistently exceeded revenue targets, reduced bad debt, and improved patient satisfaction with the billing and collections process.

Career Progression
Prior to her current role, Teri served as the Director of Patient Accounts at a regional hospital network, where she implemented process improvements that led to a 20% reduction in days sales outstanding. She began her career as a financial analyst at a large healthcare system, leveraging her strong analytical skills to identify opportunities for cost savings and revenue growth.

Academic Background

Teri holds a Bachelor of Science degree in Accounting from Louisiana State University, where she graduated cum laude. She is also a Certified Healthcare Financial Professional (CHFP), demonstrating her commitment to staying current with industry best practices and regulations.

Areas of Expertise

• Patient financial services management

• Revenue cycle optimization

• Billing and collections strategy

• Financial reporting and analytics

• Team leadership and development

• Regulatory compliance

Professional Impact

Under Teri's leadership, the patient financial services department at Community Health Systems has achieved several notable accomplishments:

• Increased cash collections by 15% over the past three years

• Reduced bad debt write-offs by 12% through enhanced patient communication and payment plan strategies

• Implemented a new electronic billing system that improved first-pass claims acceptance rates by 18%

• Developed and delivered training programs that have improved employee satisfaction and retention

Conclusion

Teri Strange is a seasoned healthcare financial executive with a proven track record of driving operational excellence and revenue growth. Her deep understanding of patient financial services, coupled with her strong leadership skills, makes her a valuable asset to the Community Health Systems organization. Teri is committed to continuous improvement and is well-positioned to contribute to the ongoing success of the organization.