Terri Buttram

Professional Summary

Professional Overview
Terri Buttram is an accomplished Sales Operations PS/IS Manager with over 20 years of experience in the technology industry. She specializes in optimizing sales operations processes, improving customer experience, and driving strategic initiatives that enhance business performance.

Experience Summary

Current Role
As the Sales Operations PS/IS Manager at Toshiba Global Commerce Solutions, Terri is responsible for managing the order-to-cash process, streamlining data workflows, and implementing performance tracking metrics. In this role, she has spearheaded initiatives that have improved order processing times by 30% and reduced invoice errors by 15%, directly contributing to enhanced customer satisfaction.

Career Progression
Terri's career trajectory has been marked by progressive growth and increasing levels of responsibility. Prior to her current role, she served as a Finance Portfolio Program Manager at Toshiba, where she successfully managed multiple cross-functional projects, leading to a 20% reduction in operational costs. She has also held various roles in accounts receivable, billing, and customer service at leading organizations such as Lenovo, IBM, and The Redwoods Group, honing her expertise in financial operations and customer advocacy.

Academic Background
Terri holds a Bachelor of Science degree in Business Administration from the University of North Carolina at Chapel Hill, where she graduated with honors.

Areas of Expertise

• Sales operations management

• Order-to-cash process optimization

• Data analytics and performance tracking

• Cross-functional project management

• Financial operations and accounts receivable

• Customer service and client relationship management

Professional Impact
Throughout her career, Terri has demonstrated a proven track record of driving operational efficiency and delivering measurable business impact. She has spearheaded numerous successful initiatives, including the implementation of a new order management system that resulted in a 25% reduction in order processing times and the development of a comprehensive performance dashboard that enabled real-time visibility into key sales metrics.

Conclusion
With her extensive experience, strong analytical skills, and collaborative leadership style, Terri Buttram is a versatile and valuable asset to any organization. She is committed to continuous improvement and is poised to contribute significantly to the ongoing success and growth of Toshiba Global Commerce Solutions.