Professional Summary

Professional Overview

Terri Card is a seasoned healthcare executive with extensive experience in outpatient operations and behavioral health management. As the Chief Operating Officer (COO) of Outpatient Operations at MultiCare Behavioral Health, she oversees the strategic direction and day-to-day operations of the organization's outpatient services. Additionally, Terri serves as the President and CEO of Greater Lakes Mental Healthcare, where she has driven innovative solutions to improve patient outcomes and access to quality mental health services.

Experience Summary

Current Role

As the COO of Outpatient Operations at MultiCare Behavioral Health, Terri is responsible for leading the development and implementation of strategic initiatives to enhance the delivery of outpatient behavioral health services. She oversees the coordination of clinical operations, resource allocation, and process improvement efforts to ensure the efficient and effective management of the organization's outpatient facilities. Under Terri's leadership, MultiCare Behavioral Health has achieved significant improvements in patient satisfaction, clinical outcomes, and operational efficiency.

Concurrently, Terri serves as the President and CEO of Greater Lakes Mental Healthcare, a role she has held since 2012. In this capacity, she has driven the organization's growth and transformation, introducing innovative care models and expanding access to mental health services across the region. Terri's strategic vision and collaborative approach have enabled Greater Lakes Mental Healthcare to become a recognized leader in the field of behavioral health.

Career Progression

Terri's career in the healthcare industry spans over three decades, during which she has held various leadership positions within Greater Lakes Mental Healthcare. Prior to becoming the President and CEO, she served as the Vice President of Clinical Services and COO, where she was instrumental in enhancing the organization's clinical operations, improving patient outcomes, and driving operational efficiency.

Academic Background

Terri holds a Master's degree in Health Administration from the University of Washington, where she specialized in healthcare management and policy. Her academic achievements and strong foundation in healthcare operations have been instrumental in shaping her successful career trajectory.

Areas of Expertise

Terri's expertise encompasses a wide range of areas, including:

• Outpatient behavioral health operations

• Clinical program development and management

• Strategic planning and organizational transformation

• Process improvement and quality management

• Financial and resource optimization

• Stakeholder engagement and collaboration

Professional Impact

Throughout her career, Terri has been recognized for her contributions to the behavioral health industry. Under her leadership, Greater Lakes Mental Healthcare has expanded its reach and services, improving access to quality mental health care for individuals in the region. Additionally, Terri's innovative approaches to outpatient operations at MultiCare Behavioral Health have resulted in enhanced patient experiences and improved clinical outcomes.

Conclusion

Terri Card's extensive experience in the healthcare industry, coupled with her strategic vision and collaborative leadership style, make her a valuable asset to both MultiCare Behavioral Health and Greater Lakes Mental Healthcare. Her dedication to improving the delivery of outpatient behavioral health services and her commitment to driving positive change in the industry position her as a respected and influential leader in the field.