Terri Dibucci

Director Patient Financial Services

Professional Overview
Terri Dibucci is an experienced healthcare finance professional with over 28 years of expertise in patient financial services. As the Director of Patient Financial Services at HealthEast, she oversees all aspects of revenue cycle management, including billing, collections, and financial counseling. Terri's strong leadership and analytical skills have enabled her to drive operational efficiencies and improve financial performance for her organization.

Experience Summary

Current Role
Terri has served as the Director of Patient Financial Services at HealthEast since 1993. In this role, she is responsible for managing a team of over 50 financial specialists and implementing strategies to optimize the revenue cycle. Under her leadership, HealthEast has achieved significant improvements in key performance metrics, including a 15% reduction in days in accounts receivable and a 20% increase in point-of-service collections.

Terri's expertise in patient financial services has been instrumental in enhancing the organization's financial stability and patient satisfaction. She has spearheaded the implementation of advanced analytics tools to identify revenue leakage and optimize billing processes. Additionally, Terri has played a pivotal role in developing and training her team to provide exceptional customer service and financial counseling to patients.

Career Progression
Prior to her current role, Terri held various leadership positions in the patient financial services field, including Revenue Cycle Manager at Fairview Health Services and Patient Accounts Supervisor at North Memorial Health. Throughout her career, she has consistently demonstrated a commitment to improving healthcare financial operations and enhancing the patient experience.

Academic Background
Terri holds a Bachelor of Science in Accounting from the University of Minnesota, where she graduated cum laude. She is also a certified Healthcare Financial Management Association (HFMA) professional, further solidifying her expertise in the industry.

Areas of Expertise

• Revenue cycle management

• Billing and collections optimization

• Financial counseling and patient advocacy

• Data analysis and performance reporting

• Team leadership and process improvement

Professional Impact
Terri's leadership and innovative approach to patient financial services have had a significant impact on HealthEast's financial performance and patient satisfaction. She has been recognized by the HFMA for her contributions to the industry, receiving the prestigious "Patient Financial Services Leader of the Year" award in 2019.

Conclusion
With her extensive experience, strong leadership skills, and proven track record of success, Terri Dibucci is a respected healthcare finance professional who continues to drive positive change in the patient financial services domain. Her commitment to optimizing revenue cycle management and enhancing the patient experience makes her a valuable asset to HealthEast and the broader healthcare industry.