Professional Summary
Professional Overview
Terry Lewis is an experienced Trust & Safety Operations Manager with a proven track record of excellence in the technology industry. With a strong focus on ensuring safe and secure online experiences, Terry brings a wealth of expertise in trust and safety operations, program management, and team leadership.
Experience Summary
Current Role
As the Trust & Safety Operations Manager at Epic Games, Terry is responsible for overseeing the company's trust and safety initiatives, including the development and implementation of policies, processes, and systems to protect users and maintain a positive platform experience. In this role, Terry leads a team of trust and safety professionals, driving continuous improvements and collaborating cross-functionally to address emerging challenges.
Career Progression
Prior to joining Epic Games, Terry held various leadership roles within the trust and safety domain, including Trust & Safety Account Lead and Trust & Safety Operations Manager at Accenture. Terry's career trajectory also includes experience as a Senior Operations Manager at TaskUs and a Program Manager at Volt Workforce Solutions, where they honed their skills in program management, operational efficiency, and team building.
Academic Background
Terry holds a Bachelor of Arts degree in Business Administration from the University of Texas at San Antonio, where they graduated with honors.
Areas of Expertise
- Trust and safety operations management
- Policy development and implementation
- Incident response and crisis management
- Collaboration and cross-functional partnering
- Team leadership and capacity building
- Process improvement and optimization
- Data-driven decision-making
Professional Impact
Throughout their career, Terry has made significant contributions to the trust and safety landscape, driving initiatives that have enhanced user experiences and promoted safer digital environments. At Epic Games, Terry has implemented new risk assessment frameworks, streamlined reporting processes, and fostered a culture of continuous learning and improvement within the trust and safety team.
Conclusion
With a demonstrated passion for creating secure and trustworthy digital spaces, Terry Lewis is poised to continue making a meaningful impact in the tech industry. Leveraging their extensive experience and strong leadership skills, Terry is committed to driving innovation and excellence in trust and safety operations, ensuring that users can engage with digital platforms with confidence and peace of mind.
