Professional Overview

Thalia Quizan is a seasoned professional currently serving as a Membership Manager at the Australian-New Zealand Chamber of Commerce of the Philippines, leveraging her expertise in customer service, team leadership, and membership management to drive growth and engagement.

Experience Summary

Current Role

Thalia Quizan is currently the Membership Manager at the Australian-New Zealand Chamber of Commerce of the Philippines, a role she has held since June 2024. Her key responsibilities include managing membership programs, fostering relationships with members, and identifying opportunities for growth. Currently, specific achievements and industry impact are being developed as she progresses in her role.

Career Progression

Thalia Quizan has progressed through various customer-facing and leadership roles. Notably, she was the Customer Service Team Lead at Filcan Global Envelope Strategies from November 2020 to March 2024, where she led a team of customer service representatives and contributed to improving customer satisfaction metrics. Prior to this, she held roles such as Voice English Customer Service Representative at Filcan Global Envelope Strategies and Associate Clinical Administrator at Optum, demonstrating her versatility and capability to adapt to different industries and responsibilities.

Areas of Expertise

Thalia Quizan possesses industry-specific skills in customer service, membership management, and team leadership. Her technical competencies include proficiency in managing customer relationships and leading teams to achieve service excellence. Her leadership and management capabilities are highlighted by her progression to team lead positions and her current role as Membership Manager.

Professional Impact

While specific notable projects or initiatives are currently under development in her present role, Thalia Quizan's career is marked by contributions to improved customer service metrics and team performance in her previous roles. Her ability to engage with members, understand their needs, and deliver value-added services will be crucial in her current position.

Conclusion

Thalia Quizan's professional trajectory demonstrates growth from customer service roles to leadership positions, culminating in her current focus on membership management. Her value proposition lies in her ability to understand and meet the needs of members, drive engagement, and contribute to the growth of the Australian-New Zealand Chamber of Commerce of the Philippines.