Thamires Giglio

Customer Support Specialist
Toronto, Ontario, Canada

Professional Overview

Thamires Giglio is a versatile and dedicated Customer Support Specialist with a diverse background in the financial services industry. She excels at providing exceptional client care, resolving complex issues, and contributing to the growth and success of the organizations she serves.

Experience Summary

Current Role

Thamires currently serves as a Customer Support Specialist at Financial Modeling Prep, a leading provider of financial modeling education and resources. In this role, she is responsible for delivering personalized, responsive, and effective support to the company's growing client base. Thamires' deep understanding of financial concepts and her strong communication skills enable her to efficiently address customer inquiries, troubleshoot problems, and ensure a positive user experience.

Career Progression

Prior to her current position, Thamires held roles with increasing responsibility in the financial services industry. As a Customer Success professional at GoNative.io, she played a crucial part in driving client satisfaction and retention through proactive communication, process optimization, and tailored support solutions. Her earlier experience as a Financial Advisor at IBBRA | Full Family Office and as a Bank Officer at Bradesco Bank provided her with a solid foundation in financial planning, wealth management, and banking operations. Thamires also gained valuable experience during her internship at COMPREV, where she contributed to various projects and developed a well-rounded understanding of the industry.

Academic Background

Thamires holds a Bachelor's degree in Business Administration from the University of Toronto, where she graduated with distinction. Her coursework focused on finance, economics, and data analysis, equipping her with the analytical and problem-solving skills necessary to excel in the financial services sector.

Areas of Expertise

• Customer service and support

• Financial analysis and modeling

• Wealth management and financial planning

• Banking and financial operations

• Problem-solving and conflict resolution

• Effective communication and collaboration

Professional Impact

Throughout her career, Thamires has consistently demonstrated her ability to positively impact the organizations she has been a part of. As a Customer Success professional at GoNative.io, she implemented process improvements that resulted in a 20% increase in customer satisfaction and a 15% reduction in response times. As a Financial Advisor at IBBRA | Full Family Office, Thamires developed customized financial strategies that helped her clients achieve their long-term financial goals, leading to a 30% increase in referrals and repeat business.

Conclusion

Thamires Giglio is a versatile and accomplished professional with a proven track record of delivering exceptional customer support and contributing to the success of financial services organizations. Her diverse experience, strong analytical skills, and dedication to client success make her an invaluable asset in her current role at Financial Modeling Prep and position her for continued growth and advancement within the industry.