Professional Overview
Therese Bilocura is a seasoned Technical Support Specialist currently based in Cebu City, Philippines. As a technical support expert, she leverages her expertise in computer systems networking and telecommunications to drive operational efficiency and customer satisfaction. Her key areas of focus include technical troubleshooting, network administration, and customer service.
Experience Summary
Current Role
Therese Bilocura has been serving as a Technical Support Specialist at Concentrix since October 2019. In this capacity, she is responsible for providing top-notch technical assistance to clients, resolving complex technical issues, and collaborating with cross-functional teams to ensure seamless service delivery. Although specific achievements are not available, her role underscores her commitment to delivering exceptional customer experiences and driving technical excellence.
Career Progression
Prior to her current role, Therese interned as a Junior Adops at ExDigita Inc. from May 2018 to October 2018. This internship laid the foundation for her career in technical support, allowing her to develop fundamental skills in technical troubleshooting and network administration.
Academic Background
Therese holds a Bachelor's Degree in Computer Systems Networking and Telecommunications from Cebu Technological University, which she completed from 2015 to 2019. This academic background has equipped her with a solid understanding of computer systems, networking principles, and telecommunications concepts.
Areas of Expertise
Therese's areas of expertise include:
- Technical troubleshooting and support
- Computer systems networking and telecommunications
- Customer service and relations
Although information on her leadership and management capabilities is not available, her technical competencies position her as a valuable asset in her current role.
Professional Impact
While specific details on notable projects or initiatives are not provided, Therese's contributions to Concentrix and her previous internship at ExDigita Inc. demonstrate her ability to work in dynamic technical environments and drive customer satisfaction.
Conclusion
Therese Bilocura's professional trajectory is marked by a steady progression in technical support roles, culminating in her current position as a Technical Support Specialist at Concentrix. With a strong academic foundation in computer systems networking and telecommunications, she is well-equipped to navigate the complexities of her field. Her current focus on delivering exceptional technical support and driving customer satisfaction underscores her value proposition as a dedicated and skilled technical support specialist.
