Professional Overview

Thushara Karunarathna is a seasoned professional currently serving as a Customer Operations Manager, with a strong background in the telecommunications industry. His expertise spans customer operations, project management, and technical support, with a focus on delivering high-quality services and driving business growth.

Experience Summary

Current Role

Thushara Karunarathna currently holds the position of Customer Operations Manager at Ericsson, a role he has held since 2022. His key responsibilities include overseeing customer operations, managing projects, and ensuring timely delivery of services. Notably, his achievements in this role have contributed to the enhancement of customer satisfaction and the improvement of operational efficiency.

Career Progression

Thushara's career progression is marked by notable roles, including Customer Project Manager at Ericsson, Customer Delivery Manager at Nokia, and Lead Technical Project Manager at Alcatel-Lucent. These roles have not only showcased his growth but also his ability to adapt and contribute significantly to the telecommunications industry. A key highlight of his career is his consistent ascension in roles, reflecting his capabilities in leadership and management.

Academic Background

Thushara holds an MBA from Cardiff Metropolitan University, complemented by a CIMA qualification from The Chartered Institute of Management Accountants and a Bachelor of Science in Electronics and Telecommunication from the University of Moratuwa. His educational background is a testament to his commitment to professional development and his pursuit of excellence in his field.

Areas of Expertise

Thushara's expertise includes industry-specific skills such as customer operations management, project management, and technical support. He possesses technical competencies in areas like BSS and UTRAN, and his leadership and management capabilities have been demonstrated through his progressive roles.

Professional Impact

Thushara has been involved in numerous projects and initiatives that have contributed to the growth and development of the telecommunications industry. While specific metrics are not available, his contributions have been focused on enhancing customer experience and driving operational efficiencies.

Conclusion

Thushara Karunarathna's professional trajectory is marked by consistent growth, a strong educational foundation, and significant contributions to the telecommunications industry. Currently focused on delivering exceptional customer operations management, his value proposition lies in his ability to lead, manage, and drive business outcomes in a rapidly evolving technological landscape.