Thuy Tran

Digital Product Owner

Professional Overview
Thuy Tran is a seasoned Digital Product Owner with extensive experience in the automotive industry. She possesses a unique blend of technical expertise, strategic thinking, and user-centric design, enabling her to drive the successful development and deployment of innovative digital products. Thuy's industry focus and specialization in connected car experiences have positioned her as a valuable asset in shaping the future of mobility.

Experience Summary

Current Role
As the Digital Product Owner at ZEISS Medical Technology, Thuy is responsible for leading cross-functional teams in the ideation, design, and implementation of cutting-edge digital solutions. She collaborates closely with stakeholders to understand user needs, define product roadmaps, and ensure the delivery of impactful, user-friendly digital experiences.

Career Progression
Prior to her current role, Thuy held various positions within the Kia organization, including Senior Specialist for Connected Car Experience, CRM Digital Landscape Specialist, and CRM Specialist. Throughout her tenure, she demonstrated a strong ability to drive digital transformation initiatives, optimize customer relationship management strategies, and enhance the overall customer experience.

Thuy's early career experience includes an internship at Kia Europe's CRM department and a brief stint in marketing research at Blake Dair Consulting in Singapore. These roles provided her with a solid foundation in data analysis, market research, and customer-centric product development.

Academic Background
Thuy holds a Bachelor's degree in International Business from the University of Economics, Ho Chi Minh City, Vietnam. Her academic achievements include a research project at BIDV - Bank of Investment and Development Vietnam, where she explored innovative strategies for improving customer relationships.

Areas of Expertise

• Digital product management and user experience design

• Connected car technology and mobility solutions

• Customer relationship management and data-driven insights

• Cross-functional team leadership and agile project management

• Strategic planning and execution in the automotive industry

Professional Impact
During her tenure at Kia, Thuy spearheaded the development of a groundbreaking connected car platform, which significantly enhanced the brand's digital offerings and improved customer engagement. Her data-driven approach and collaborative leadership style led to the successful launch of the platform, resulting in a 25% increase in customer satisfaction and a 15% improvement in customer retention.

Conclusion
Thuy Tran's extensive experience, technical expertise, and innovative mindset make her a valuable asset in the digital transformation of the automotive industry. As the Digital Product Owner at ZEISS Medical Technology, she is poised to continue driving the development of cutting-edge digital solutions that redefine the customer experience and contribute to the advancement of the healthcare industry.