Tia Goodrich

Director Patient Financial Services, Rady Children's Hospital

Professional Overview
Tia Goodrich is an accomplished healthcare executive with over 15 years of experience in patient financial services. As the Director of Patient Financial Services at Rady Children's Hospital, she oversees all aspects of revenue cycle management, including patient registration, billing, and collections. With a strong background in healthcare finance and operations, Tia excels at optimizing financial processes to improve the patient experience and enhance organizational profitability.

Experience Summary

Current Role
Tia currently serves as the Director of Patient Financial Services at Rady Children's Hospital, a renowned pediatric healthcare system in San Diego, California. In this role, she is responsible for managing a team of over 50 professionals and ensuring the efficient and effective delivery of patient financial services. Tia has implemented innovative strategies to streamline billing procedures, reduce accounts receivable, and enhance overall financial performance, leading to a 12% increase in net revenue collection over the past two years.

Career Progression
Prior to her current role, Tia held various leadership positions in the healthcare industry, including Senior Billing Manager at Sharp HealthCare and Revenue Cycle Analyst at Kaiser Permanente. Throughout her career, she has demonstrated a talent for identifying and addressing operational inefficiencies, driving process improvements, and fostering a culture of continuous improvement.

Academic Background
Tia holds a Bachelor of Science in Business Administration from the University of San Diego, with a concentration in Healthcare Administration. She is also a Certified Healthcare Financial Professional (CHFP) and a member of the Healthcare Financial Management Association (HFMA).

Areas of Expertise

• Revenue cycle management

• Patient financial services

• Healthcare finance and operations

• Process improvement and optimization

• Team leadership and development

• Regulatory compliance and risk management

Professional Impact
During her tenure at Rady Children's Hospital, Tia has played a pivotal role in enhancing the organization's financial performance. She spearheaded the implementation of a new patient billing system, which resulted in a 20% reduction in days in accounts receivable and a 15% increase in patient satisfaction scores. Tia has also been actively involved in community outreach initiatives, educating local families on healthcare financial literacy and advocating for improved access to pediatric healthcare services.

Conclusion
Tia Goodrich is a seasoned healthcare financial executive with a proven track record of driving operational excellence and achieving measurable results. Her deep understanding of patient financial services, combined with her strong leadership skills and commitment to continuous improvement, make her a valuable asset to Rady Children's Hospital and the broader healthcare community.