Professional Role and Responsibilities
Tilak Mandadi serves as Executive Vice President, Ventures and Chief Experience and Technology Officer at CVS Health. He also holds the title of Chief Data, Digital, Analytics, and Technology Officer, a position created to spearhead the company’s strategic integration of data, digital technology, and customer experience functions. In this capacity, Mandadi is responsible for leading CVS Health’s AI, technology, insights strategies, and products that drive business operations, growth, and innovation within the organization. He oversees CVS Health Ventures, the internal venture investment group focused on healthcare technology innovation and scaling digital-led, consumer-facing products.
Location and Network
Mandadi is based in Las Vegas, Nevada, and maintains a professional network exceeding 500 LinkedIn connections.
Career Background and Experience
Before joining CVS Health in 2022, Tilak Mandadi held senior executive roles across technology, innovation, strategy, and digital experience sectors in prominent companies such as MGM Resorts International, where he was Chief Strategy, Innovation & Technology Officer. He also has experience spanning hospitality and finance industries, which underpins his diverse expertise in digital transformation and customer experience.
He has demonstrated leadership in both innovative startups and large global organizations, leveraging deep expertise in digital technology, data analytics, and product scaling.
Educational Credentials
Mandadi holds a Master’s Degree in Computer Science from the University of Oregon, which supports his technical and strategic leadership in technology-driven health care environments.
Compensation and Recognition
- In 2023, Mandadi's total compensation as Executive Vice President and Chief Data, Digital, and Technology Officer was approximately $8,881,845.
- In late 2024, he was awarded a one-time retention award by the CVS Health Management Performance and Development Committee, highlighting his valued contribution to the company. The grant date value of this award was significant but the specific amount is undisclosed in the data.
Strategic Initiatives and Contributions
- Mandadi leads CVS Health’s ambitious $20 billion, 10-year investment plan aimed at building a “tech-enabled consumer health experience,” focusing on modernization of digital capabilities and enhancing the pharmacy experience.
- He has been instrumental in driving CVS’s strategy to simplify healthcare delivery through advanced AI applications, including initiatives to replace traditional call centers with AI-powered systems to streamline customer interactions.
- Under his leadership, CVS Health emphasizes creating a consistent and accurate omnichannel experience for consumers, integrating digital, data, and analytics capabilities.
- Mandadi directs the company’s efforts in ventures and strategic investments that foster innovation in healthcare technology ecosystems.
- He plays a critical role in aligning CVS Health with broader healthcare innovation trends and regulatory advances, such as patient-centric technology initiatives supported at the federal level.
Public Engagement
Mandadi frequently participates in industry discussions and interviews to elucidate CVS’s digital transformation efforts, artificial intelligence deployments, and innovation strategies within healthcare. He is recognized in forums such as Forbes, LinkedIn, and HLTH, positioning him as a thought leader in healthcare technology and customer experience innovation.
This profile underscores Tilak Mandadi’s integral role in CVS Health’s digital and technological evolution, combining executive leadership in data strategy with a strong track record in innovation and customer experience transformation. His technical background and extensive industry experience position him as a key driver behind CVS Health’s largescale tech-enabled consumer health initiatives.
