Tim Harris

Professional Overview

Tim Harris is an experienced marketing leader with a strong background in global content strategy and customer engagement. As the Director of Global Content & Customer Marketing at Uniphore, he is responsible for developing and executing integrated marketing campaigns that drive brand awareness, customer acquisition, and loyalty across international markets.

Experience Summary

Current Role

As the Director of Global Content & Customer Marketing at Uniphore, Tim is instrumental in shaping the company's content strategy and customer marketing initiatives. He leads a team of content creators, digital marketers, and customer experience specialists to deliver compelling, data-driven campaigns that resonate with Uniphore's diverse global audience. Under his leadership, the company has seen a significant increase in website traffic, social media engagement, and customer retention rates.

Career Progression

Prior to joining Uniphore, Tim held various marketing roles at leading technology companies, including Senior Content Strategist at Salesforce and Digital Marketing Manager at Adobe. Throughout his career, he has demonstrated a track record of driving impactful marketing programs that align with business objectives and enhance customer relationships.

Academic Background

Tim holds a Bachelor of Arts in Communications from the University of California, Davis, where he graduated with honors. He has also completed several professional development courses in digital marketing, content strategy, and customer experience management.

Areas of Expertise

• Global content strategy and campaign development

• Omnichannel customer marketing and engagement

• Data-driven marketing analytics and performance optimization

• Cross-functional collaboration and team leadership

• Strategic planning and project management

Professional Impact

Under Tim's leadership, the global content and customer marketing team at Uniphore has achieved several notable accomplishments, including:

• Increased website traffic by 28% and social media engagement by 35% year-over-year

• Developed a comprehensive content hub that has generated over 1 million page views and 50,000 leads

• Implemented a customer loyalty program that has improved customer retention by 15% and generated $2.3 million in additional revenue

Conclusion

With his extensive experience in the technology industry and a proven ability to drive measurable marketing results, Tim Harris is a valuable asset to Uniphore. He is committed to leveraging his expertise in global content strategy and customer engagement to support the company's continued growth and success.