Professional Summary

Professional Overview

Timothy Young is an experienced Senior Director of Program Management and Customer Support at Wabtec Corporation. With over 15 years of expertise in the transportation and logistics industry, he specializes in leading complex programs, driving operational efficiency, and delivering exceptional customer service.

Experience Summary

Current Role

As the Senior Director of Program Management and Customer Support at Wabtec Corporation, Timothy is responsible for overseeing cross-functional program initiatives, managing customer relationships, and fostering a culture of continuous improvement. He has a proven track record of optimizing processes, enhancing system performance, and driving organizational growth.

Career Progression

Prior to his current role, Timothy served as the Managing Director of the Project Management Office (PMO) at CPKC, where he spearheaded the integration of critical systems and processes following a major merger. Before that, he held the position of AVP of IT Operations and Performance at Kansas City Southern, where he led initiatives to streamline IT infrastructure and improve operational metrics. Timothy also has extensive experience as a Senior Program Management Consultant and Program Manager, having worked at Kansas City Southern and Honeywell, respectively.

Academic Background

Timothy holds a Bachelor's degree in Business Administration from the University of Missouri-Kansas City, with a focus on Operations Management and Information Systems.

Areas of Expertise

• Program and project management

• Operational excellence and continuous improvement

• Customer relationship management

• IT systems integration and performance optimization

• Cross-functional team leadership and collaboration

Professional Impact

Throughout his career, Timothy has successfully delivered large-scale programs that have significantly improved operational efficiency and enhanced customer satisfaction. He has a proven track record of driving organizational transformation, implementing innovative solutions, and fostering a culture of continuous improvement.

Conclusion

With his extensive industry experience, strategic vision, and strong leadership skills, Timothy is poised to continue making a meaningful impact in the transportation and logistics sector. He is committed to delivering exceptional results and contributing to the long-term success of Wabtec Corporation.