Tina Jackson

Discharge Financial Counselor - ER Dept

Professional Overview

Tina Jackson is an experienced Discharge Financial Counselor in the Emergency Room Department at St Francis Hospital. With a strong focus on patient-centric financial counseling, she is adept at guiding patients through complex healthcare billing and insurance processes. Tina's industry expertise and commitment to delivering exceptional customer service have made her a valuable asset to the ER team.

Experience Summary

Current Role

As the Discharge Financial Counselor in the ER Department, Tina is responsible for providing personalized financial guidance to patients and their families. Her key duties include:

• Educating patients on healthcare coverage options, deductibles, and out-of-pocket costs

• Assisting patients in navigating insurance claims and understanding their financial obligations

• Identifying and enrolling eligible patients in financial assistance programs

• Collaborating with the ER team to ensure a seamless transition from treatment to billing

• Maintaining accurate and up-to-date documentation of all patient financial interactions

Through her proactive approach and strong communication skills, Tina has consistently exceeded patient satisfaction targets and played a critical role in improving the hospital's overall financial performance.

Career Progression

Prior to her current role, Tina served as a Patient Financial Representative at a local healthcare facility, where she gained valuable experience in healthcare billing and insurance processing. Her demonstrated success in that role led to her promotion to the Discharge Financial Counselor position at St Francis Hospital.

Academic Background

Tina holds a Bachelor's degree in Business Administration from the University of Georgia, with a focus on Healthcare Management. She continues to stay informed on industry trends and best practices through ongoing professional development opportunities.

Areas of Expertise

• Healthcare billing and insurance navigation

• Patient financial counseling and education

• Hospital revenue cycle management

• Compassionate customer service and conflict resolution

• Collaboration with cross-functional healthcare teams

Professional Impact

During her tenure at St Francis Hospital, Tina has played a pivotal role in improving patient satisfaction and reducing the hospital's bad debt write-offs. Her proactive approach and attention to detail have resulted in a significant increase in the number of patients successfully enrolled in financial assistance programs, ensuring timely payment and reducing the financial burden on patients.

Conclusion

With her extensive experience, exceptional customer service skills, and deep understanding of the healthcare industry, Tina Jackson is a valuable asset to the ER team at St Francis Hospital. Her unwavering commitment to patient-centric financial counseling and her ability to drive positive outcomes make her a standout professional in her field.