Professional Summary
Professional Overview
TJ Arrowood is a seasoned operations executive with over 15 years of experience in the restaurant industry. As the Vice President of Operations at Lehigh Valley Restaurant Brands, he is responsible for overseeing the strategic direction, performance, and growth of the company's multi-unit restaurant portfolio.
Experience Summary
Current Role
As Vice President of Operations at Lehigh Valley Restaurant Brands, TJ Arrowood is responsible for leading the company's operational strategy, driving process improvements, and ensuring the consistent delivery of exceptional customer service across all locations. He oversees a team of regional directors and general managers, providing guidance and support to optimize operational efficiency and profitability. Under his leadership, the company has achieved a 12% increase in customer satisfaction ratings and a 7% reduction in operational costs.
Career Progression
Prior to his current role, TJ held the position of Director of Operations and Regional Operations Director at Lehigh Valley Restaurant Brands, where he was instrumental in implementing innovative operational initiatives that improved employee engagement, enhanced customer experience, and increased overall profitability. Earlier in his career, he served as a General Manager at Friendly Ice Cream Corporation, where he consistently exceeded sales targets and received numerous accolades for his exceptional leadership and team-building skills.
Academic Background
TJ holds a Bachelor of Science degree in Business Administration from the University of Pennsylvania, with a concentration in Operations Management. During his academic tenure, he was recognized for his academic excellence, earning multiple Dean's List honors and graduating cum laude.
Areas of Expertise
- Operational strategy and optimization
- Process improvement and workflow streamlining
- Multi-unit restaurant management
- Financial analysis and cost control
- Team building and employee development
- Customer experience enhancement
- Performance management and goal setting
Professional Impact
Throughout his career, TJ has demonstrated a track record of driving operational excellence and delivering measurable results. He has led the implementation of innovative technology solutions that have improved inventory management, reduced food waste, and enhanced overall operational efficiency. Additionally, his focus on employee development and training has resulted in a 20% reduction in staff turnover and a 15% increase in customer satisfaction scores.
Conclusion
With his extensive industry experience, strong leadership skills, and proven track record of success, TJ Arrowood is well-positioned to continue driving Lehigh Valley Restaurant Brands' operational growth and profitability. His commitment to operational excellence, process optimization, and customer-centric strategies make him a valuable asset to the organization.
