Professional Summary
Professional Overview
Tom Satterfield is an experienced healthcare executive currently serving as the Director of Patient Financial Services at Georgetown Hospital System. With a strong background in patient financial management, he has developed expertise in optimizing revenue cycle operations, driving cost efficiencies, and enhancing the patient financial experience.
Experience Summary
Current Role
As the Director of Patient Financial Services, Tom is responsible for overseeing all aspects of the hospital's patient financial operations, including billing, collections, and financial counseling. He has implemented streamlined processes and technologies to improve revenue cycle performance, leading to a 15% reduction in days in accounts receivable and a 20% increase in point-of-service collections.
Career Progression
Prior to his current role, Tom held various leadership positions within the healthcare industry, including serving as the Revenue Cycle Manager at Coastal Carolina Hospital and the Patient Financial Services Supervisor at Waccamaw Community Hospital. Throughout his career, he has demonstrated a strong commitment to driving operational excellence and enhancing the financial performance of healthcare organizations.
Academic Background
Tom holds a Bachelor of Science degree in Business Administration from the University of South Carolina, with a concentration in Healthcare Management. He is also a Certified Healthcare Financial Professional (CHFP), a designation that showcases his expertise in healthcare finance and regulatory compliance.
Areas of Expertise
- Patient Financial Services Management
- Revenue Cycle Optimization
- Financial Counseling and Patient Advocacy
- Healthcare Regulatory Compliance
- Team Leadership and Process Improvement
Professional Impact
Under Tom's leadership, the Georgetown Hospital System's patient financial services department has achieved significant improvements in key performance metrics, including a 12% increase in clean claims submission rates and a 95% patient satisfaction score for financial counseling services. He has also led the implementation of a new patient payment portal, which has resulted in a 20% increase in online payments and enhanced the overall patient financial experience.
Conclusion
With a proven track record of success in the healthcare industry, Tom Satterfield is a versatile and results-driven professional. His expertise in patient financial services management, combined with his ability to drive operational efficiencies and enhance the patient experience, make him a valuable asset to the Georgetown Hospital System and the broader healthcare community.
