Professional Summary
Professional Overview
Tom Short is the Founder and Chief Customer Officer of Kudos®, a leading employee recognition and engagement platform. With over 20 years of experience in marketing, customer success, and business leadership, he is a seasoned professional dedicated to helping organizations build positive workplace cultures and foster employee wellbeing.
Experience Summary
Current Role
As the Founder and Chief Customer Officer of Kudos®, Tom is responsible for defining the company's customer-centric strategy, overseeing the customer success team, and ensuring the continuous enhancement of the platform to meet the evolving needs of its clients. Under his leadership, Kudos® has become a trusted partner for over 2,000 organizations across North America, helping them improve employee retention, productivity, and job satisfaction.
Career Progression
Prior to founding Kudos®, Tom served as the President and Founder of Rare Method, a full-service marketing agency, where he led a team of 35 professionals and drove the firm's growth and client success. He also held the role of Marketing Advisor at Mobovivo, a leading provider of video content management solutions, and served as the President of Idea Machine, a pioneering digital marketing agency.
Throughout his career, Tom has consistently demonstrated his ability to identify market opportunities, build high-performing teams, and deliver innovative solutions that drive tangible business results. His entrepreneurial spirit, combined with his deep understanding of customer needs and marketing best practices, have been instrumental in his success.
Academic Background
Tom holds a Bachelor of Commerce degree from the University of Alberta, where he specialized in Marketing and Entrepreneurship. During his studies, he was recognized for his leadership and academic achievements, serving as the President of the Marketing Club and graduating with distinction.
Areas of Expertise
- Customer success and engagement
- Employee recognition and reward programs
- Marketing strategy and implementation
- Entrepreneurship and business development
- Team leadership and organizational management
Professional Impact
Under Tom's guidance, Kudos® has consistently been recognized as a top-rated employee recognition platform, earning numerous industry awards and accolades, including the Deloitte Technology Fast 50™ award and the Calgary Herald's "Top 40 Under 40" list. Tom's thought leadership and industry contributions have been featured in prominent publications, such as Forbes, Inc. Magazine, and Entrepreneur.
Conclusion
With his proven track record of driving customer success, fostering positive workplace cultures, and building innovative technology solutions, Tom Short is a respected leader in the employee engagement and recognition space. As Kudos® continues to expand its reach and impact, Tom remains focused on empowering organizations to unlock the full potential of their workforce through effective people management strategies.
