Tommy Dietz

Staff Experience Design Lead

Professional Overview
Tommy Dietz is an experienced design leader with a proven track record of driving innovative user experiences across diverse industries. As the Staff Experience Design Lead at The Home Depot, he is responsible for leading a team of talented designers to create exceptional customer-centric solutions that enhance the overall brand experience.

Experience Summary

Current Role
At The Home Depot, Tommy oversees the end-to-end design process, from conceptualization to implementation, for various digital and physical touchpoints. He collaborates closely with cross-functional teams to identify user needs, develop compelling design strategies, and deliver impactful solutions that drive business objectives. Under his leadership, the design team has achieved significant improvements in customer satisfaction and engagement metrics.

Career Progression
Prior to joining The Home Depot, Tommy held various design leadership roles, including Lead Experience Designer at Optoro and Lead Designer at Walmart Global Tech and Walmart. Throughout his career, he has consistently demonstrated his ability to translate business requirements into intuitive and user-friendly designs. Tommy's strong background in both digital and physical design has enabled him to drive holistic customer experiences that seamlessly bridge the online and in-store environments.

Academic Background
Tommy holds a Bachelor of Fine Arts in Graphic Design from the University of Georgia, where he graduated with distinction. His academic achievements and portfolio of work earned him recognition as one of the top design students in his program.

Areas of Expertise

• User experience design

• Human-centered design

• Design strategy and vision

• Cross-functional collaboration

• Design team leadership and mentorship

• Omnichannel design solutions

• Retail and e-commerce design

Professional Impact
At Optoro, Tommy led the design of a revolutionary returns management platform that streamlined the post-purchase experience for both customers and businesses. This initiative resulted in a 25% increase in customer satisfaction and a 20% reduction in operational costs for Optoro's clients.

While at Walmart, Tommy spearheaded the redesign of the company's online checkout process, which led to a 15% increase in conversion rates and a 12% reduction in shopping cart abandonment.

Conclusion
With his extensive experience, strong design acumen, and proven track record of delivering impactful solutions, Tommy Dietz is poised to continue driving innovation and excellence in his role as the Staff Experience Design Lead at The Home Depot. He is committed to leveraging his expertise to create seamless and engaging customer experiences that contribute to the ongoing success of the organization.