Professional Summary
Professional Overview
Toni-Ann Csm is an accomplished Product Manager with a diverse background spanning customer service, ecommerce, and product management roles. She currently serves as the Product Manager at The Home Depot, where she is responsible for driving the development and optimization of innovative home improvement products and solutions.
Experience Summary
Current Role
As the Product Manager at The Home Depot, Toni-Ann is instrumental in shaping the company's product roadmap and enhancing the customer experience. She collaborates cross-functionally to define product requirements, oversee the development process, and ensure timely delivery of high-quality solutions. Toni-Ann's data-driven approach and keen understanding of customer needs have enabled her to drive impactful product enhancements that have improved customer satisfaction and contributed to the company's growth.
Career Progression
Prior to her current role, Toni-Ann held various leadership positions, including Ecommerce Manager | Product Owner at Holiday Inn Club Vacations, Product Manager | Jr. Scrum Master at LEGACY TRANSPORT OF FLORIDA LLC, and E-Commerce Customer Success Manager at Filtration Group. Throughout her career, she has demonstrated a strong ability to navigate complex environments, lead cross-functional teams, and deliver innovative solutions that address evolving market demands.
Academic Background
Toni-Ann holds a Bachelor's degree, with a focus on her relevant field of study. Her academic achievements and specialized knowledge have provided a solid foundation for her professional success.
Areas of Expertise
- Product Management
- Ecommerce and Digital Transformation
- Customer Experience Optimization
- Agile Methodologies and Project Management
- Cross-functional Collaboration and Stakeholder Alignment
Professional Impact
Toni-Ann's contributions have been instrumental in driving measurable improvements in customer satisfaction, product performance, and overall business impact. She has a track record of successfully launching new products and enhancing existing offerings, consistently delivering value to both customers and her organizations.
Conclusion
With her comprehensive experience, proven leadership skills, and deep understanding of the home improvement industry, Toni-Ann is poised to continue making significant contributions as the Product Manager at The Home Depot. Her strategic mindset, data-driven decision-making, and collaborative approach position her as a valuable asset in driving innovation and delivering exceptional customer experiences.
