Professional Summary
Professional Overview
Tonya Tenold is an experienced healthcare finance professional serving as the Director of Patient Financial Services at the Vancouver Clinic in Portland, Oregon. With a strong background in revenue cycle management, she specializes in driving operational efficiency, implementing strategic financial initiatives, and ensuring regulatory compliance in the patient financial services domain.
Experience Summary
Current Role
As the Director of Patient Financial Services at the Vancouver Clinic, Tonya is responsible for overseeing all aspects of the clinic's patient financial operations. She leads a team of dedicated professionals in managing patient billing, insurance collections, and financial counseling to optimize the patient experience and the clinic's financial performance. Under her leadership, the patient financial services department has achieved remarkable improvements in revenue cycle metrics and customer satisfaction.
Career Progression
Prior to her current role, Tonya served as the Insurance AR Manager at the Vancouver Clinic, where she successfully reduced the organization's accounts receivable and improved the overall cash flow. She also previously held the position of Revenue Cycle Trainer, during which she developed and implemented comprehensive training programs to enhance the financial literacy and operational capabilities of the clinic's administrative staff.
Before joining the Vancouver Clinic, Tonya was the Office Manager at Pacific Midwifery Service LLC, where she gained valuable experience in practice management and patient-centric service delivery.
Academic Background
Tonya holds a Bachelor's degree in Business Administration, with a focus on Healthcare Management, from the University of Oregon. Her academic achievements and specialized training have equipped her with a deep understanding of the healthcare financial landscape and the ability to navigate complex regulatory environments.
Areas of Expertise
- Revenue cycle management
- Patient financial services operations
- Insurance billing and collections
- Financial counseling and patient advocacy
- Regulatory compliance and risk management
- Team leadership and process optimization
Professional Impact
During her tenure at the Vancouver Clinic, Tonya has spearheaded several initiatives that have significantly improved the organization's financial performance and patient satisfaction. She has successfully implemented innovative billing practices, streamlined the claims submission process, and enhanced the clinic's financial assistance program, resulting in a measurable increase in patient collections and a reduction in bad debt write-offs.
Tonya's expertise and leadership have also been recognized by her industry peers, and she has been invited to speak at various healthcare finance conferences, sharing her insights and best practices with the broader healthcare community.
Conclusion
With her extensive experience, strong leadership skills, and unwavering commitment to excellence, Tonya Tenold is poised to continue driving the success of the Vancouver Clinic's patient financial services department. Her strategic vision, coupled with her deep understanding of the healthcare industry, makes her a valuable asset in the ever-evolving landscape of patient financial management.
