Tonya Tenold is an experienced healthcare finance professional serving as the Director of Patient Financial Services at the Vancouver Clinic in Portland, Oregon. With a strong background in revenue cycle management, Tonya leverages her expertise in insurance reimbursement, financial reporting, and operational optimization to drive strategic improvements within the patient financial services department.
Experience Summary
Current Role
As the Director of Patient Financial Services at the Vancouver Clinic, Tonya is responsible for overseeing the organization's revenue cycle processes, including patient registration, insurance verification, claims management, and collections. In this role, she has implemented data-driven strategies to enhance billing accuracy, reduce denials, and improve patient satisfaction with financial services. Under Tonya's leadership, the patient financial services team has achieved a 15% reduction in claim denials and a 20% improvement in first-pass resolution rates.
Career Progression
Prior to her current role, Tonya served as the Insurance AR Manager at the Vancouver Clinic, where she managed a team of revenue cycle specialists and spearheaded initiatives to optimize the organization's insurance billing and collections processes. She also previously worked as a Revenue Cycle Trainer, guiding the clinic's administrative staff on best practices in patient registration, insurance eligibility verification, and claims submission. Earlier in her career, Tonya held the position of Office Manager at Pacific Midwifery Service, where she gained valuable experience in practice management and financial operations.
Academic Background
Tonya holds a Bachelor of Science degree in Healthcare Administration from Oregon State University, where she graduated cum laude. She is also a Certified Healthcare Financial Professional (CHFP) and maintains memberships with the Healthcare Financial Management Association (HFMA) and the American Association of Healthcare Administrative Management (AAHAM).
Areas of Expertise
- Revenue cycle management and optimization
- Insurance billing and reimbursement
- Patient financial services operations
- Financial reporting and data analysis
- Team leadership and process improvement
Professional Impact
Throughout her career, Tonya has demonstrated a commitment to driving operational excellence and enhancing patient financial experiences. In her current role, she has led the implementation of a new patient portal and self-service payment platform, resulting in a 25% increase in online bill payments and a 30% reduction in patient call volume. Tonya's expertise and innovative approach have earned her recognition within the local healthcare community, and she is frequently invited to speak at industry events and conferences.
Conclusion
With over 15 years of experience in the healthcare finance sector, Tonya Tenold is a strategic and results-oriented leader who is dedicated to improving the patient financial experience. Her proven track record of driving operational improvements and her deep understanding of revenue cycle management make her a valuable asset to the Vancouver Clinic and the broader healthcare industry.
