Torrie Inouye

Chief Data Officer

Professional Overview

Torrie Inouye is a seasoned data and analytics executive with over 15 years of experience driving digital transformation and data-driven decision-making across the financial services industry. As the Chief Data Officer at Bank of Hawaii, she is responsible for overseeing the organization's data strategy, governance, and analytics capabilities to enhance customer experience, operational efficiency, and risk management.

Experience Summary

Current Role

As the Chief Data Officer at Bank of Hawaii since June 2021, Torrie is leading the bank's enterprise-wide data and analytics initiatives. She is responsible for developing and implementing a comprehensive data management strategy, establishing robust data governance frameworks, and leveraging advanced analytics to drive business insights and value. Under her leadership, the bank has achieved significant improvements in data quality, accessibility, and utilization, resulting in enhanced customer service, risk mitigation, and operational performance.

Career Progression

Prior to her current role, Torrie held various senior data and analytics positions, including Group Manager of Data Science & Analytics at Intuit, President and Executive Vice President of Data & Analytics at National Funding, and senior business analyst roles at Intuit and Union Bank. Throughout her career, she has demonstrated a track record of leveraging data and analytics to drive strategic business decisions, improve operational efficiency, and enhance customer experiences.

Academic Background

Torrie holds a Bachelor's degree in Business Administration from the University of California, Berkeley, with a focus on Finance and Information Systems.

Areas of Expertise

• Data strategy and governance

• Advanced analytics and data science

• Financial services industry expertise

• Business intelligence and data visualization

• Digital transformation and change management

• Cross-functional leadership and collaboration

Professional Impact

During her tenure at National Funding, Torrie spearheaded the implementation of a data-driven customer segmentation model, which resulted in a 25% increase in customer retention and a 20% improvement in marketing campaign effectiveness. At Intuit, she led the development of a predictive churn model that helped the company reduce its customer attrition rate by 15%.

Conclusion

Torrie Inouye is a seasoned data and analytics executive with a proven track record of driving digital transformation and data-driven decision-making in the financial services industry. As the Chief Data Officer at Bank of Hawaii, she is well-positioned to leverage her expertise to unlock the full potential of the bank's data assets, enhance customer experiences, and drive sustainable growth.